Avonjit Kaur
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
6
6
years of professional experience
Work History
Customer Representative
FedEx
Winnipeg, Manitoba
2025.09 - 2026.04
- Resolved customer complaints using effective communication and problem-solving strategies, enhancing customer experience.
- Maintained calm professionalism in stressful situations, diffusing tension and restoring customer satisfaction.
- Boosted customer satisfaction ratings by addressing questions, providing effective solutions, and resolving issues promptly.
- Sales techniques
Customer Service Representative
ICICI BANK
Amritsar , Punjab
2020.01 - 2025.03
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Educated clients on banking products and services to enhance their experience.
- Developed strong customer relationships to encourage repeat business.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Holy Heart
Amritsar , Punjab Skills
- Customer relationship management
- Complaint resolution
- Account management
- Product knowledge
- Active listening
- Time management
- Problem solving
Timeline
Customer Representative
FedEx
2025.09 - 2026.04
Customer Service Representative
ICICI BANK
2020.01 - 2025.03
Holy Heart