Avneet Dhillon
Etobicoke,ON
Summary
Reliable and adaptable professional with experience in customer service, sales support, administration, and warehouse operations. Known for fast learning, accuracy, and strong communication. Skilled with MS Office, inventory tools, and POS systems. Trusted for maintaining smooth operations, supporting teams, and delivering consistent results in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Excellence Associate (Operations & Sales)
Atlas Tools and Machinery
Etobicoke, Ontario
04.2025 - Current
- Supported warehouse workflow through stock checks, replenishment, and inventory accuracy.
- Used SAP, NetSuite, and Lightspeed for product updates and order processing.
- Maintained in-store displays by updating signage, pricing, and promotional setups.
- Assisted customers with tool inquiries and provided product recommendations.
- Handled 150–200 internal chat requests per day to support operations.
- Contributed to team initiatives including the Social Committee and First Aid Team.
Lead Customer Service Associate
ESSO Gas Station
Etobicoke, Ontario
01.2023 - Current
- Supported daily store operations, scheduling, and team coordination.
- Handled cash, POS transactions, and documentation with accuracy.
- Managed inventory, including ordering cigarettes, beverages, and merchandise.
- Trained 12+ new employees and supported onboarding.
- Ensured store cleanliness, safety, and compliance.
- Provided fast and friendly customer service and resolved issues professionally.
- Took on supervisor-level responsibilities when needed.
College Administrative Assistant
Centennial College
Scarborough, Ontario
05.2023 - 12.2024
- Assisted students, faculty, and staff with inquiries and office needs.
- Supported front-desk operations, events, and administrative tasks.
- Maintained organized records and assisted multiple departments.
- Provided clear guidance on forms, procedures, and academic resources.
- Known for professionalism, communication, and reliability.
Education
Accounting & Financial Services -
Centennial College
Scarborough12-2024
High School Diploma - Commerce and Accounting
Delhi Public School
Bareilly, India03-2022
Skills
TECHNICAL SKILLS
SAP, NetSuite Lightspeed POS
MS Office (Excel, Word, PowerPoint)
POS & Cash Handling
Inventory Systems
Data Entry
Store Merchandising
70 WPM Typing Speed
Scheduling Support
SOFT SKILLS
Excellent Customer Service
Communication Skills
Time Management & Multitasking
Adaptability
Teamwork and Leadership
Problem Solving
Quick Learning
Conflict Handling
Certification
CPR-C • Ontario Security Guard License • IFIC Certification
CIFP Certification • Retirement Planning • Tax Planning
MS Office 365 Certification • Advanced Excel
CSC Level 1 Completed – Level 2 (in Progress) • French (in Progress)
CIFP Certification • Retirement Planning • Tax Planning
MS Office 365 Certification • Advanced Excel
CSC Level 1 Completed – Level 2 (in Progress) • French (in Progress)
Accomplishments
Handled 150–200 internal communications daily to support operations.
Trained 12+ employees at Esso with strong onboarding support.
Consistently recognized by supervisors and managers for reliability and fast learning.
Strong performance across customer service, admin, and operations environments.
Highest-Ranking Individual – Class of 2022 and 2024
Trained 12+ employees at Esso with strong onboarding support.
Consistently recognized by supervisors and managers for reliability and fast learning.
Strong performance across customer service, admin, and operations environments.
Highest-Ranking Individual – Class of 2022 and 2024
Projects
Distribution Center Re-Merchandising – Atlas Tools (Islington Location)
Re-organized the full DC layout to improve workflow, accessibility, and product visibility.
Completed full re-merchandising of Makita power tools and supported soft-goods section updates.
Improved efficiency for staff and customers through better product placement and store flow.
Affiliations
Global Cancer Concern India Nationwide Program, Volunteer
Indian Centre for Wildlife and Environmental Studies, Volunteer in Paryavaran Campaign
References
References available upon request.
Timeline
Customer Excellence Associate (Operations & Sales)
Atlas Tools and Machinery
04.2025 - Current
College Administrative Assistant
Centennial College
05.2023 - 12.2024
Lead Customer Service Associate
ESSO Gas Station
01.2023 - Current
Accounting & Financial Services -
Centennial College
High School Diploma - Commerce and Accounting
Delhi Public School