Summary
Overview
Work History
Education
Skills
Timeline
Generic

Avnider Saran

Surrey

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Customer Service

Air Canada, Fraser Health/Air canada
05.2008 - 11.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for quicker response times and increased efficiency.
  • Provided exceptional support to customers, maintaining a high level of professionalism and empathy.
  • Collaborated with team members to improve overall customer experience and drive positive results.
  • Continuously updated product knowledge to provide accurate information to customers and resolve issues effectively.
  • Reduced wait times by efficiently managing call queues and prioritizing urgent requests accordingly.

Receptionist

Vaccine Clinic
03.2020 - 09.2020
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Food Service Worker

Rickys All Day Grill
06.1998 - 01.2010
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Reduced wait times for guests by expediting food delivery from kitchen to tables.
  • Greeted customers at counter to fulfill requests and answer questions.


Food and Beverage Attendant

Burger King
06.1996 - 01.2008
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Trained new staff members on company policies and procedures.

Education

Tamanawis Secondary
1998

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Decision-Making
  • Organization and Time Management
  • Excellent Communication
  • Problem-Solving
  • Good Telephone Etiquette
  • Google Workspace
  • Dependable and Responsible
  • Active Listening

Timeline

Receptionist

Vaccine Clinic
03.2020 - 09.2020

Customer Service

Air Canada, Fraser Health/Air canada
05.2008 - 11.2023

Food Service Worker

Rickys All Day Grill
06.1998 - 01.2010

Food and Beverage Attendant

Burger King
06.1996 - 01.2008

Tamanawis Secondary

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Avnider Saran