Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Avni Loshi

London,ON

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives.In addition to being well versed in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising, inventory and shrink management. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. A motivational leader, who is a strategic planner and analytical problem solver with demonstrated record of retail success. A sales expert with unparalleled communication and relationship-building talents.

Overview

31
31
years of professional experience

Work History

Store Manager

Copp's Buildall
London, ON
04.2018 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed relationships with suppliers to negotiate better prices.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.

Department Manager

Lowe's Canada Inc.
London, ON
03.2013 - 04.2018
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

Department Manager

Kent Building Supplies
Halifax, NS
07.2003 - 03.2013
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Handled shift overstock, restocking and inventory control.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Professor of Economics

University of Pristina
Pristina, Kosovo
09.1992 - 04.2009
  • Developed and taught courses in microeconomics, macroeconomics, international economics, and econometrics.
  • Provided guidance to students on their research projects and papers.
  • Advised graduate students on their thesis topics and supervised the completion of their dissertations.
  • Assessed student performance through grading exams and evaluating written work.
  • Led discussions among students regarding theories of economics in class sessions.
  • Participated in departmental meetings to discuss curriculum development and program initiatives.
  • Attended conferences to stay abreast of developments in the field of economics.
  • Engaged with local businesses to identify potential opportunities for applied economic research.
  • Coordinated internships for undergraduate students seeking experience within the field of economics.
  • Mentored new faculty members joining the Department of Economics.
  • Supported efforts to attract prospective graduate students into the department's programs.
  • Created, organized and graded examinations to evaluate student comprehension and understanding.
  • Evaluated student learning and comprehension of course materials by administering exams and assignments.

Education

Bachelor of Economics - Business Economics

University of Pristina
Pristina, Kosovo
05.1992

Skills

  • Risk Management
  • Operations Management
  • Operational Budgeting
  • Customer Service Management
  • Store Operations Oversight
  • Payroll Management
  • Retail Inventory Management
  • Report Generation
  • Employee Training
  • Talent Recruitment
  • Team Development
  • Revenue Generation
  • Mathematical Aptitude
  • Strategic Thinker
  • Sales Strategies
  • Employee Supervision and Motivation
  • Budget Development
  • Operations Oversight
  • Leadership Development
  • Process Improvements

Languages

English
Full Professional
Albanian
Native/ Bilingual
German
Limited

Timeline

Store Manager

Copp's Buildall
04.2018 - Current

Department Manager

Lowe's Canada Inc.
03.2013 - 04.2018

Department Manager

Kent Building Supplies
07.2003 - 03.2013

Professor of Economics

University of Pristina
09.1992 - 04.2009

Bachelor of Economics - Business Economics

University of Pristina

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Avni Loshi