Summary
Work History
Education
Skills
Timeline
Generic

Avneet Kaur Navada

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.

Work History

IELTS Trainer

Pearson School Of English
    • Created teaching materials and developed engaging lesson plans for IELTS Modules.
    • Instructed students in listening, speaking and academic reading and writing.
    • Proctored IELTS testing to maintain secure testing locations and honest test results.
    • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
    • Conducted skills assessments to uncover performance gaps.
    • Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
    • Maintained accurate files of assessment results, graded assignments and student work.

Customer Service Representative

Atlantic Packaging Products
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Utilized customer service software to manage interactions and track customer satisfaction.
    • Investigated and resolved customer inquiries and complaints quickly.

Computer Operator

BCC Computer Education
05.2023 - 08.2023
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Retrieved information and performed data entry using appropriate computer programs.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Supported time-sensitive project input milestones by keeping team on-task.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.

Education

General Business

Pures College of Technology
Scarborough

Skills

  • Data Entry
  • Group Assistance
  • Immersive Activities
  • Creating Teaching Materials
  • Online Databases
  • Critical Thinking
  • Time Management
  • Hardware and Software Updates
  • Performance Reports
  • Microsoft Excel
  • Policy and Procedure Adherence
  • Decision Making

Timeline

Computer Operator

BCC Computer Education
05.2023 - 08.2023

IELTS Trainer

Pearson School Of English

Customer Service Representative

Atlantic Packaging Products

General Business

Pures College of Technology

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Avneet Kaur Navada