Summary
Overview
Work History
Education
Skills
Languages
Additional Highlights
Timeline
CustomerServiceRepresentative

Avneet Singh

East York

Summary

Customer-focused and performance-driven professional with academic training in Marketing and Supply Chain Management. Adept at identifying client needs, offering tailored solutions, and enhancing customer satisfaction. Skilled in CRM platforms, consultative sales, and high-volume environments. Seeking a financial advising role where strong interpersonal and analytical skills can drive client success and business growth.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

SE Telecommunications
04.2023 - 03.2025
  • - Resolved technical and billing inquiries with empathy and efficiency.
  • - Handled a high volume of customer interactions while maintaining professionalism.
  • - Educated customers on service plans to enhance satisfaction and retention.
  • - Collaborated with technical teams to expedite resolutions.

Marketing Intern / Concierge

Courtyard by Marriott
06.2022 - 03.2023
  • - Delivered personalized guest services using consultative selling techniques.
  • - Promoted digital platforms to increase service efficiency.
  • - Resolved guest issues promptly and professionally.
  • - Assisted in coordinating marketing events and internal initiatives.

Collections Services Representative

Maxim Credit Management Services
05.2016 - 09.2021
  • - Contacted clients regarding overdue balances; offered tailored repayment options.
  • - Maintained accurate and compliant documentation of all activities.
  • - Negotiated payment terms, improving recovery and reducing delinquencies.
  • - Balanced assertive collection tactics with empathetic communication.

Education

Postgraduate Certificate - Accounting

Fleming College
Toronto
12.2023

Postgraduate Certificate - Marketing Management

Humber College
Toronto, ON
12.2022

Skills

  • - Client Relationship Management
  • - Consultative Selling & Upselling
  • - CRM & Digital Service Tools
  • - Conflict Resolution & De-escalation
  • - Compliance & Risk Awareness
  • - High-Volume Call Handling
  • - Team Collaboration & Support
  • - Professional Communication
  • - Languages: English, Punjabi (Fluent)

Languages

English
Full Professional

Additional Highlights

  • - Access to reliable transportation
  • - Proven track record in customer retention
  • - Flexible: evenings, weekends, hybrid/remote work

Timeline

Customer Service Representative

SE Telecommunications
04.2023 - 03.2025

Marketing Intern / Concierge

Courtyard by Marriott
06.2022 - 03.2023

Collections Services Representative

Maxim Credit Management Services
05.2016 - 09.2021

Postgraduate Certificate - Accounting

Fleming College

Postgraduate Certificate - Marketing Management

Humber College

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Avneet Singh