Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Avneet Singh

Brampton

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.


Overview

12
12
years of professional experience

Work History

Hospital Administrator

Delhi Dentals
06.2023 - Current
  • Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
  • Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
  • Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
  • Planned annual budgets and established rates for available health services.
  • Reduced operational costs through the implementation of efficient resource allocation strategies.
  • Managed budgetary constraints effectively, ensuring financial stability for the hospital without compromising quality of care.
  • Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served by the hospital.
  • Acted as liaison among governing boards, medical staff and department heads.

Technical Support Representative

Kelly Connect
09.2022 - 05.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.

Life Insurance Agent

Kotak Mahindra Life Insurance Company
07.2020 - 09.2022
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.

Hospital Administrator

Delhi Dentals
08.2015 - 09.2022
  • Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
  • Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
  • Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
  • Planned annual budgets and established rates for available health services.
  • Reduced operational costs through the implementation of efficient resource allocation strategies.
  • Established strong relationships with local organizations and community leaders to foster partnerships beneficial to both parties involved.
  • Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
  • Developed and implemented comprehensive emergency preparedness plans, ensuring readiness for potential crises situations at all times.
  • Managed budgetary constraints effectively, ensuring financial stability for the hospital without compromising quality of care.
  • Organized, directed and coordinated medical and health services according to organizational policies and goals.

Dental Surgeon

Sandhu Dental Centre
08.2014 - 08.2015
  • Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
  • Performed regular preventive dentistry services including scaling, polishing, fluoride application to maintain excellent oral health status amongst clientele base.
  • Performed surgical procedures to extract impacted or damaged teeth, place dental implants and remove tumors and other abnormal growths.
  • Enhanced patient comfort with the use of advanced anesthetic techniques and pain management strategies.
  • Removed impacted and non-restorable teeth, both during surgeries, and day-to-day procedures.
  • Managed dental emergencies efficiently, minimizing pain and discomfort while stabilizing the affected area until further treatment could be provided.
  • Diagnosed oral diseases accurately through careful examination of radiographs, photographs, models, or impressions based on clinical findings.

Administrative Manager

Airport Services
07.2013 - 08.2014
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.

Education

Emergency First Aid & CPR -

Stamar EMS
Ontario
07-2022

MBA - Hospital & Healthcare Management

Symbiosis University
Pune
07-2017

Post Graduate Diploma in Clinical Research -

Symbiosis University
Pune
07-2017

Bachelor of Dental Surgery -

SGRD Institute of Dental Sciences & Research
Amritsar
07-2013

Skills

  • Health information systems
  • Patient safety
  • Staff training and development
  • Healthcare management
  • Operations management
  • Quality improvement
  • Human resources management
  • Financial acumen
  • Organizational development
  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer service expert
  • Microsoft outlook
  • Application support
  • Software installation
  • Account management
  • Windows 10
  • Hardware diagnostics
  • System administration
  • Mac systems
  • Microsoft office specialist (MOS) expert
  • Decision-making
  • Data entry
  • Analytical thinking
  • System diagnostics
  • Product training

Accomplishments

  • Achieved Orange Club for Exceptional Performance at Kotak Mahindra Life Insurance
  • Recipient of individual and departmental awards for providing stellar client service.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Hospital Administrator

Delhi Dentals
06.2023 - Current

Technical Support Representative

Kelly Connect
09.2022 - 05.2023

Life Insurance Agent

Kotak Mahindra Life Insurance Company
07.2020 - 09.2022

Hospital Administrator

Delhi Dentals
08.2015 - 09.2022

Dental Surgeon

Sandhu Dental Centre
08.2014 - 08.2015

Administrative Manager

Airport Services
07.2013 - 08.2014

Emergency First Aid & CPR -

Stamar EMS

MBA - Hospital & Healthcare Management

Symbiosis University

Post Graduate Diploma in Clinical Research -

Symbiosis University

Bachelor of Dental Surgery -

SGRD Institute of Dental Sciences & Research

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Avneet Singh