Avneet Panesar
Vancouver,BC
Summary
10+ years of experience in Administration. Familiarity with policies relating to confidentiality, health records, and finances. Excellent reputation for ability to resolve problems, improve customer relations, and refine operational systems. Thorough knowledge of administrative procedures in a health-related setting.
Overview
6
6
years of professional experience
Work History
Nursing Unit Assistant
Vancouver Coastal Health
08.2019 - 10.2020
- Shift coverage of six different clerical roles within the Surgical Unit and break coverage
- Answered patient questions and gave family updates on patient's progress
- Maintained patient confidentiality
- Updated protocols and procedures with management for better workflow
- Updated Emergency Procedure Handbook
- Replenish office supplies
- Readily helped Nurses and Doctors as well as helping residents understand the unit
- Made sure all units were running smoothly and offered help where needed
Mental Health Program Assistant
Vancouver Coastal Health
05.2016 - 08.2019
- Performed a full range of administrative functions including file organisation, processing cheque requisitions, transcription work, circulation of clinical notes, designing group posters, and scheduling appointments.
- Was given the responsibility for managing tasks related to the intake process.
- Created an Orientation Binder for new clinicians which is now used in sister clinics.
- Extensive use of Paris - the health records management system.
- In-depth knowledge of Kronos program.
- Updating sister clinics of changes in policies and procedures.
- Fielding calls of an emotional nature and making sound judgement for next steps.
- Replenishing office supplies.
Medical Office Assistant
Genesis Fertility Centre
10.2014 - 05.2016
- Managed incoming referrals and kept maintained statistics.
- Managed the doctors schedule of day-to-day procedures and consultations including booking follow up appointments.
- Collected and documented patient medical information.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Health Records management - chart transfers and iron mountain requests.
- Provided information to patients about medications, procedures and care plan.
Optomatric Assistant
Oakridge Optometry Clinic
10.2014 - 11.2015
- Received training and certification from contact lens companies to represent their brand.
- Trained first-time contact lens wears of proper care and guided them on how to handle the product.
- Scheduled appointments between four doctors and maintained their schedule to ensure each appointment was given the appropriate amount of time.
- Performed pre-screening tests before seeing the doctor.
- Performed various administrative functions.
Education
Certification | Health Information Office Assistant -
Southern Alberta Institute of Technology
2012
Certification | Emergency Medical Responder - undefined
Southern Alberta Institute of Technology
2009
Skills
- Ability of face to face and phone dealings with members of the public; often in highly emotional state
- Ability to remain calm and make judgement calls in a busy and sometimes crises environment
- Recognized for building excellent rapport with clients
- Advanced computer literacy - Adobe Photoshop, Excel, Access
- Emergency procedures understanding
- EMR - VCH records management
- Medical transcription (55 WPM)
- Quick learner
Timeline
Nursing Unit Assistant
Vancouver Coastal Health
08.2019 - 10.2020
Mental Health Program Assistant
Vancouver Coastal Health
05.2016 - 08.2019
Medical Office Assistant
Genesis Fertility Centre
10.2014 - 05.2016
Optomatric Assistant
Oakridge Optometry Clinic
10.2014 - 11.2015
Certification | Health Information Office Assistant -
Southern Alberta Institute of Technology
Certification | Emergency Medical Responder - undefined
Southern Alberta Institute of Technology
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