AVNEET KOUR
Surrey,BC
Summary
I HAVE PERMANENT RESIDENCE STATUS IN CANADA.
Adapt at enhancing customer satisfaction and streamlining operations, I spearheaded a team at Vishal Mega Mart, significantly boosting service quality. My expertise in complaint resolution and request management, coupled with a talent for fostering positive customer interactions, has consistently elevated customer service standards. Achieved a notable increase in customersatisfaction ratings, underscoring my commitment to excellence and team leadership.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE/ASSISTANT CASHIER/RECEPTIONIST
VISHAL MEGA MART RETAIL STORE
LUDHIANA, INDIA
08.2023 - 02.2024
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
CASHIER/Customer Service Team Lead
TIM HORTONS
LUDHIANA, INDIA
02.2023 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CUSTOMER SERVICE/KITCHEN/Cashier
KFC
JAMMU, INDIA
08.2021 - 12.2022
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Identified needs of customers promptly and efficiently.
CASHIER/Customer Service Representative
AMAZON
JAMMU, INDIA
11.2020 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
Customer Service Representative/Cashier Team Lead
TECH MAHINDRA
JAMMU , IN
03.2020 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative/Cashier Team Lead
TATA MOTORS
JAMMU, Alberta
08.2019 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
BBA - Business Administration
SUNRISE UNIVERSITY
RAJASTHAN06-2019
Skills
- Request management
- Complaint resolution
- Account management
- Documentation and reporting
- Refund processing
- Call center operations
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
AVAILABILITY
- FULL TIME
- PART TIME
Timeline
CUSTOMER SERVICE/ASSISTANT CASHIER/RECEPTIONIST
VISHAL MEGA MART RETAIL STORE
08.2023 - 02.2024
CASHIER/Customer Service Team Lead
TIM HORTONS
02.2023 - 07.2023
CUSTOMER SERVICE/KITCHEN/Cashier
KFC
08.2021 - 12.2022
CASHIER/Customer Service Representative
AMAZON
11.2020 - 07.2021
Customer Service Representative/Cashier Team Lead
TECH MAHINDRA
03.2020 - 10.2020
Customer Service Representative/Cashier Team Lead
TATA MOTORS
08.2019 - 02.2020
BBA - Business Administration
SUNRISE UNIVERSITY
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