AVNEET KAUR
Edmonton,AB
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
COBS Bread Bakery
08.2024 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Supervisor Full Time
Aujla’s Restaurant Bar & Grill
03.2023 - 07.2024
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Excellent grasp of safety and sanitation standards. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved problems or concerns to the satisfaction of involved parties.
- Maintained a cheerful can-do attitude while serving guests efficiently, handling busy times with ease, professionalism, and smiles.
Sandwich Artist Part Time
Subway
02.2023 - 07.2024
- Demonstrates a complete understanding of menu items and explains them to guests accurately.
- Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill. Collects payment from guests and makes change.
- Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
- Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
Supervisor
Bozzini’s Restaurant
10.2022 - 02.2023
- Helped manager train new serving staff.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
- Assist with accommodations for elderly and disabled guests.
- Staffed bar and mixed drinks for bar patrons.
- Monitor the dining room to ensure optimal guest experiences.
- Answer customer inquiries and resolve issues promptly.
- Schedule wait and floor staff.
Server
Bozzini’s Restaurant
01.2021 - 10.2022
- Recorded Food and Drink orders and served customer requests to the highest standards.
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
- Maintained full product knowledge of menu and specials.
- Made suggestions to customers based on preferences.
- Always mindful of sanitation and safety considerations when handling food.
- Passed food orders through to kitchen staff clearly and quickly.
- Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
Education
Associate of Arts -
Alexander College
08.2022
Skills
- Serving
- Bartending
- Supervisory Skills
- Stable Work History
- Reliable and punctual
- Relationship building
- Good Work Ethics
- Organizational Skills
- Ease with computers & Technology
- Multitasking skills
- Problem-solving skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
Alberta ProServe, Reel Facts VLT Staff Training, Food Safety Certificate
Timeline
Sales Associate
COBS Bread Bakery
08.2024 - 08.2025
Supervisor Full Time
Aujla’s Restaurant Bar & Grill
03.2023 - 07.2024
Sandwich Artist Part Time
Subway
02.2023 - 07.2024
Supervisor
Bozzini’s Restaurant
10.2022 - 02.2023
Server
Bozzini’s Restaurant
01.2021 - 10.2022
Associate of Arts -
Alexander College