Avneet Kaur
Summary
Thoughtful and detail-oriented writer with experience in client service, research-based documentation, and technical writing. Skilled in drafting clear and compassionate communication suited to diverse audiences, including sensitive and complex topics. Experienced in creating user-friendly guides and legal-style correspondence, with an emphasis on storytelling that honors clients’ lived experiences. Strong focus on tone, clarity, and structure, informed by experience living and working as a Permanent Resident of Canada.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative & Guest Support Associate
Park West Inn
01.2024 - Current
- Communicate calmly and respectfully with guests, managing sensitive requests and concerns with empathy and clarity.
- Maintain detailed, accurate records and correspondence related to guest interactions, ensuring clear documentation for cross-department use.
- Develop strong habits of structured writing and professional communication aligned with organizational standards.
- Manage multiple tasks simultaneously while maintaining attention to detail and confidentiality.
Programmer & Technical Writer
Chief Electoral Office
08.2021 - 12.2022
- Drafted and published an internal guidebook that clearly explained complex software, policies, and procedures for election staff, making technical content accessible and actionable.
- Conducted thorough research into election processes and software systems to produce factually accurate, well-organized documentation supporting user understanding and troubleshooting.
- Collaborated with cross-functional teams to ensure content accuracy and relevance, adapting tone and style to meet varied audience needs.
- Gained experience managing sensitive information and maintaining confidentiality in all communications.
Education
Post-Graduate Diploma - Web Development
University of Winnipeg
01.2024
Bachelor of Technology - Computer Science
Guru Nanak Dev University
01.2021
Skills
- Research-based writing and factual accuracy
- Legal and empathetic letter drafting
- Storytelling with emotional intelligence
- Microsoft Word, Excel, Google Docs
- Strong organizational and time management skills
- Independent, deadline-driven, and self-managed
- Handling sensitive and confidential client information
- Document formatting, proofreading, and quality assurance
Certification
- CELPIP – Level 12 in Writing
- Demonstrated advanced skills in professional writing, including grammar, tone, clarity, and structure.
Timeline
Administrative & Guest Support Associate
Park West Inn
01.2024 - Current
Programmer & Technical Writer
Chief Electoral Office
08.2021 - 12.2022
Bachelor of Technology - Computer Science
Guru Nanak Dev University
Post-Graduate Diploma - Web Development
University of Winnipeg
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