Gagandeep Kaur
Caledon,Canada
Summary
Customer service professional with extensive experience in live chat support and call center operations at Majorel. Demonstrates strong technical skills and adaptability, consistently delivering exceptional service. Proven ability to foster positive client relationships and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Live Calls and Chat Support Agent
Majorel
Waterloo, Canada
09.2022 - 12.2022
- I answered calls, chatted with customers, and responded to their queries in an effective way.
- Assisted them in fixing their issues, such as canceling or placing orders.
- Providing clients with meaningful conversations via soft skills.
- Helped them with online troubleshooting.
- Performing multitasking by handling two chats at a time effectively.
- Satisfied customers by solving their issues, like refunds or re-ordering.
Customer Service Representative
IXORA Academy
Amritsar, India
06.2018 - 03.2022
- My duty includes answering customers' queries and providing them with appropriate solutions to problems.
- Respecting customers and being nice to everyone.
- Making them understand the new benefits and packages related to their enrollment.
- Helping them achieve their career goals by giving them consultation.
- Collecting feedback from students after the completion of their respective courses to fix any bugs.
- Looking forward to improving the online system of the academy if some troubleshooting is required.
Counsellor and Sales Representative
TOUCHSTONE Educational
Amritsar, India
06.2017 - 05.2018
- My role includes providing information related to enrollment and batches to customers.
- Taking details of past education and giving them career advice related to present courses.
- Making them aware of the protocols for studying in the institution, the rules, and the regulations to be followed, while encouraging them with feedback and offers.
- Taking record of fees, daily sum of enrollment, and necessary details.
- Anticipating customer concerns, and offering practical solutions to resolve them.
- Listening to customers patiently, answering their concerns thoughtfully, and conducting psychological and intelligence tests.
Education
Enterprise Mobile And Web Developer - Information Technology
TriOS College
Brampton, ON11.2023
Master of Science - Information Technology
Khalsa College For Women
Amritsar, IND05.2017
Bachelor of Science - Information Technology
Khalsa College For Women
Amritsar, IND05.2015
Skills
- Customer-oriented
- Feedback collection
- Call center operations
- Live chat support
- Quick learner
- Communication skills
- Tech-savvy
- Service desk operations
Volunteering
- Assisted in the organization and management of community events, ensuring smooth operations and participant satisfaction.
- Participated in NCS with other classmates and learnt discipline, organization and other valuable skills.
- Donated funds to Red Cross Society for helping needy people.
Languages
Fluent in English
Timeline
Live Calls and Chat Support Agent
Majorel
09.2022 - 12.2022
Customer Service Representative
IXORA Academy
06.2018 - 03.2022
Counsellor and Sales Representative
TOUCHSTONE Educational
06.2017 - 05.2018
Enterprise Mobile And Web Developer - Information Technology
TriOS College
Master of Science - Information Technology
Khalsa College For Women
Bachelor of Science - Information Technology
Khalsa College For Women
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