Summary
Overview
Work History
Skills
Certification
Timeline
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Avneet Kaur

7 Mabelle Avenue Etobicoke,ON

Summary

Dynamic Relationship Manager with extensive experience at ICICI Bank Canada, excelling in KYC procedures and AML compliance. Proven ability to enhance client due diligence processes while delivering exceptional service. Strong documentation skills combined with effective communication fostered operational efficiency and improved client satisfaction. Committed to driving continuous improvement in financial services.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Relationship Manager

ICICI BANK CANADA
Toronto, Ontario
07.2023 - Current
  • Processed and verified account openings, closures, change requests, and renewals for retail and business clients, ensuring accuracy, adherence to internal policies, and compliance requirements.
  • Collaborate with business unit leads, compliance teams, and internal stakeholders to identify, validate, document, and communicate AML/KYC refresh documentation requirements for retail and business clients.
  • Conduct client due diligence, including name screening, risk scoring, and client identification verification for existing accounts.
  • Update internal KYC systems with the latest documentation and client information to ensure data integrity and readiness for audit or regulatory review.
  • Act as a key liaison with internal departments to streamline processes, escalate issues, and drive continuous improvement in AML documentation, and KYC operational efficiency.

Client Relations Specialist

HGS Canada
Toronto, Ontario
04.2021 - 04.2023
  • Delivered exceptional client service through proactive communication and timely follow-ups.
  • Maintained accurate documentation in internal systems to support account updates and compliance reviews.
  • Contributed to team projects while facilitating cross-functional coordination.
  • Demonstrated strong data entry skills, problem-solving capabilities, and effective time management.

Telecommunications Sales Representative

S&P Data
Toronto, Ontario
04.2020 - 05.2021
  • Managed high volumes of client communications while maintaining a professional and friendly tone.
  • Provided insights for service improvements and process optimization to enhance client experience.
  • Supported internal procedures and contributed to quality assurance efforts.
  • Prioritized client experience during due diligence processes through clear, professional communication.

Skills

  • KYC procedures
  • Financial services
  • Client due diligence (CDD)
  • Retail and business banking operations
  • AML compliance
  • Client documentation

Certification

  • AML
  • PIPEDA
  • Information security.

Timeline

Relationship Manager

ICICI BANK CANADA
07.2023 - Current

Client Relations Specialist

HGS Canada
04.2021 - 04.2023

Telecommunications Sales Representative

S&P Data
04.2020 - 05.2021

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Avneet Kaur