Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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AVNEET KAUR

Brampton

Summary

Proven expertise in delivering exceptional guest services, managing front desk operations, and ensuring high levels of customer satisfaction. Adept at handling reservations, coordinating events, and managing housekeeping staff. Known for excellent communication skills, attention to detail, and a strong commitment to maintaining a welcoming and efficient hotel environment. Seeking to leverage my skills and experience to contribute to the success of Hotel.

Overview

2
2
years of professional experience

Work History

Front Desk & Guest Services Coordinator

Hyatt Regency
08.2023 - 04.2024
  • Managed guest check-ins and check-outs with a focus on providing a smooth and welcoming experience.
  • Assisted hotel management in coordinating room assignments, special guest requests, and VIP arrangements.
  • Resolved guest issues promptly, maintaining a positive brand reputation and improving online reviews by 15%.
  • Implemented upselling techniques that increased room upgrade sales by 20%.
  • Supported training of front desk staff on hotel policies and customer service standards.

Room Service Attendant

Radison Blu
06.2022 - 07.2023
  • Delivered high-quality room service to over 50 guests daily, ensuring timely, accurate, and professional service.
  • Maintained cleanliness and presentation standards in food delivery according to 4-star hotel protocols.
  • Trained new hires on service standards, guest interaction etiquette, and safety procedures.
  • Received “Employee of the Month” award twice for exceptional guest service and attention to detail.
  • Handled guest complaints calmly and professionally, achieving a 95% satisfaction rate according to post-stay surveys.

Education

Bachelor of Arts -

LLRIET
MOGA
04-2017

Skills

  • Guest Service Excellence – Proven ability to provide outstanding hospitality and personalized service
  • Room Service Operations – Experienced in timely and professional delivery of in-room dining and amenities
  • Hotel Management Support – Skilled in assisting with front desk operations, reservations, and room assignments
  • Problem Resolution – Capable of resolving guest complaints efficiently while maintaining a positive experience
  • Communication Skills – Strong verbal and written communication for guest interaction and teamwork
  • Time Management – Able to prioritize and deliver tasks quickly in a fast-paced environment
  • Attention to Detail – Ensures high standards in cleanliness, food presentation, and service accuracy
  • Multitasking – Handles multiple requests simultaneously with poise and efficiency
  • Team Collaboration – Works well with kitchen staff, housekeeping, and management to meet guest needs
  • Upselling Techniques – Knowledge of recommending room upgrades, services, and special packages

Languages

English
Full Professional

Interests

  • Hospitality and Customer Service
  • Travel and Cultural Experiences
  • Food and Beverage Presentation
  • Team Leadership and Training
  • Event Planning and Coordination
  • Languages and Communication Skills
  • Hotel Operations and Guest Relations

Timeline

Front Desk & Guest Services Coordinator

Hyatt Regency
08.2023 - 04.2024

Room Service Attendant

Radison Blu
06.2022 - 07.2023

Bachelor of Arts -

LLRIET

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