Avneet Kaur
Surrey
Summary
Results-driven branch manager with over 10 years of comprehensive experience in financial services, banking operations, and customer relationship management. Proven track record in driving banking sales through strategic planning and innovative marketing initiatives, consistently ensuring exceptional customer service and satisfaction. Skilled at leading teams to exceed performance targets, optimizing branch operations, and cultivating long-lasting client relationships. Demonstrated ability to analyze market trends, implement effective sales strategies, and deliver tailored financial solutions that enhance revenue and customer loyalty. Seeking to leverage expertise in sales, customer engagement, and operational leadership to drive business growth in a dynamic, customer-focused environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
Fairstone
03.2022 - Current
- Oversee daily branch operations, ensuring efficiency and customer satisfaction
- Manage budgets, financial planning, and cost optimization strategies
- Lead and mentor a team of employees, providing training and performance evaluations
- Develop and implement strategies to increase sales, revenue, and customer retention
- Ensure compliance with company policies, banking regulations, and industry standards
- Resolve customer and staff concerns, fostering a positive work environment
- Analyze financial reports and implement process improvements to enhance branch performance
Assistant Manager
Bank of Baroda
05.2017 - 12.2021
- Managed customer interactions, handled inquiries, and resolved complaints
- Organized meetings, conferences, and implemented office procedures
- Processed financial transactions and assisted with banking operations
- Maintained strong client relationships to improve customer satisfaction and loyalty
Sales Associate & Cashier
Oriental Bank of Commerce
10.2015 - 05.2017
- Built and maintained customer relationships to drive business growth
- Promoted banking services and assisted customers with financial products
- Resolved customer concerns and ensured a smooth banking experience
Education
Master of Technology (M.Tech) - Computer Science & Engineering
Punjabi University
06.2016
Bachelor of Technology (B.Tech) - Computer Science & Engineering
Punjab Technical University
06.2013
Skills
- Branch Operations & Team Leadership
- Financial Planning & Budget Management
- Customer Service & Relationship Management
- Sales & Business Development Strategies
- Compliance & Risk Management
- Staff Training & Performance Evaluation
- Problem Solving & Decision Making
- Strong Communication & Interpersonal Skills
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Received the Ovation Award for exemplary performance and recognition for best performer in the area.
Languages
English
Certification
- First Aid Certification
Timeline
Branch Manager
Fairstone
03.2022 - Current
Assistant Manager
Bank of Baroda
05.2017 - 12.2021
Sales Associate & Cashier
Oriental Bank of Commerce
10.2015 - 05.2017
Bachelor of Technology (B.Tech) - Computer Science & Engineering
Punjab Technical University
Master of Technology (M.Tech) - Computer Science & Engineering
Punjabi University
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