Avneet Kaur
Kelowna,BC
Summary
Proven problem-solver with extensive experience at NTT Data, adept in network configuration and delivering exceptional customer service. Excelled in reducing response times and resolving high-stress situations, enhancing customer loyalty. Skilled in hardware diagnostics and empathetic communication, achieving significant improvements in long-term issue resolution.
Overview
4
4
years of professional experience
Work History
Tier 2 Technical Support Representative
NTT Data
06.2022 - Current
- Conducted root cause analysis on recurring issues to identify patterns and develop long-term solutions.
- Improved response times with efficient ticket management and prioritization.
- Delivered remote assistance for software installation, hardware configuration, network setups, and device troubleshooting tasks.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
Customer Service Representative
IOS Solutions
09.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Computer Networking And Security
Institut Superieur D'informatique (ISI)
Montreal, QC02-2022
Master of Science - Information Technology
Kuruksherta University
Kurukshetra, India05-2014
Skills
- Network configuration
- Application support
- Server maintenance
- Ticketing systems
- Operating systems
Timeline
Tier 2 Technical Support Representative
NTT Data
06.2022 - Current
Customer Service Representative
IOS Solutions
09.2020 - 03.2022
Associate of Science - Computer Networking And Security
Institut Superieur D'informatique (ISI)
Master of Science - Information Technology
Kuruksherta University
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