Avneet Kaur
Senior Technical Analyst | Enterprise Infrastructure Support
Mississauga,ON
Summary
Analytical and solutions oriented professional with 5+ years of experience onsite and remote IT support for multiple Lines of Businesses. Develops key relationships and collaborates with cross-functional teams, involving technical and business personnel, to understand customer needs and coordinate required projects.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Senior Technical Analyst
Royal Bank of Canada, RBC
02.2022 - Current
- Provide technical input with respect to integration activities related to corporate acquisitions in the RBC messaging infrastructure.
- Oversee the setup, configuration, and maintenance of email servers and related infrastructure (e.g., Microsoft Exchange, CISCO Ironport).
- Execute system upgrades, patches, and migrations to keep email infrastructure current.
- Monitor system performance, availability, and security alerts, responding to incidents as necessary.
- Manage and optimize Cisco IronPort appliances for email and web security.
- Collaborated with cross-functional teams to migrate email systems with minimal downtime.
Technical System Analyst | Deskside Support
Royal Bank of Canada, RBC
09.2019 - 02.2022
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Assessed business requirements to create focused solutions.
Education
Computer Networking Technical Support
Loyalist College of Applied Arts And Technology
Belleville, ON 09.2017 - 05.2019
Skills
Email Protocols: SMTP, IMAP, POP3
Email Platforms: Microsoft Exchange, Office 365, CISCO Ironport
Server Management: Windows Server, Linux, MAC
Networking: DNS, TCP/IP, VPN
Web Development: HTML, Adobe Muse Security: Firewalls, Anti-spam solutions, Encryption
Scripting: PowerShell, Python
Certification
ADMINISTERING MICROSOFT EXCHANGE SERVER 2019
Timeline
Senior Technical Analyst
Royal Bank of Canada, RBC
02.2022 - Current
Technical System Analyst | Deskside Support
Royal Bank of Canada, RBC
09.2019 - 02.2022
Computer Networking Technical Support
Loyalist College of Applied Arts And Technology
09.2017 - 05.2019
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