AVNEET KAUR
Brampton,ON
Summary
To obtain an opportunistic position where my skills and abilities will allow me to grow as an integral member of an effective team.Enthusiastic business management student actively seeking an opportunity to leverage my academic knowledge and practical skills. Strong foundation in strategy, operations, and teamwork. Proven problem-solving skills, adaptable and eager to contribute to your team's success.
Overview
2
2
years of professional experience
Work History
Operation Team Leader
Defender Security Group
09.2022 - Current
- Deals with new guards by providing them basic training and helping them in registration formalities.
- Providing guidelines and direction to patrol guards for their duties.
- Remain in compliance with local, state, and federal regulations.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Sales Associate
Urban Planet
01.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representative
Rogers Communications
09.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma - Business Management
Humber College, Humber College Blvd
North, Etobicoke, ONSkills
- Having a strong command of MS Excel, MS Word, MS Outlook, and MS PowerPoint
- Excellent communication skills, both in writing and speaking
- Able to take on new challenges, learn new ideas, and apply them in practical contexts
- Co-operate with team and perform multi-tasking while adapting to a constantly changing environment
- Formulating long-term goals and objectives, as well as the strategies and tactics required to achieve them
- Analyzing complex issues, identifying root causes, and developing innovative solutions
- Organizing tasks efficiently to meet deadlines and balance multiple responsibilities
- Evaluating information, assessing situations, and making well-reasoned decisions
Timeline
Operation Team Leader
Defender Security Group
09.2022 - Current
Customer Service Representative
Rogers Communications
09.2022 - 12.2022
Sales Associate
Urban Planet
01.2022 - 06.2023
Diploma - Business Management
Humber College, Humber College Blvd
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