Avneet Kaur
Halifax,NS
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Tier 2 Customer Service Representative
NTT BPO
08.2022 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Representative
IOS Solutions
06.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Computer Science Teacher
Government Secondary School
01.2014 - 12.2019
- Taught Html, C, C++ coding language according to age group.
- Skilled at working independently and collaboratively in a team environment.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Created clear, engaging lessons to draw interest and develop students' to program in Software.
- Planned and implemented curriculum to teach up-to-date technology to students.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
Education
High School Diploma -
Institut Superieur D'informatique Montreal
Montreal, QC02.2022
Master of Science - Information Technology
Krukshetra University
Haryana, India05.2015
Skills
- Client Satisfaction
- Exceptional Oral Communication Skills
- Parent Relations
- Equipment Inventory Maintenance
- Cybersecurity Protocols
- Troubleshooting and Assistance
Timeline
Tier 2 Customer Service Representative
NTT BPO
08.2022 - Current
Customer Service Representative
IOS Solutions
06.2020 - 04.2022
Computer Science Teacher
Government Secondary School
01.2014 - 12.2019
High School Diploma -
Institut Superieur D'informatique Montreal
Master of Science - Information Technology
Krukshetra University
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