Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Avneet Grewal

Edmonton,Canada

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer service agent

Executive Flight Centre
10.2023 - Current
  • Demonstrate effective comprehension of all security procedures and regulations
  • Provide high standards of service, exceeding customer expectations
  • Effectively communicate with customer by phone, radio, or in person to provide a positive resolution to requests, grievances or concerns
  • Organize invoices, accounts payable and aircraft billing
  • Generate computer flight manifests and coordinate check-in process
  • Issue boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area
  • Verify passenger counts
  • Process missing/damaged baggage and incident reports
  • Communicate with line service employees in preparation of aircraft for flight
  • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment
  • Ensure exceptional, courteous and respectful customer service through compliance.

Sales Associate

The Source (Bell) Electronics
09.2022 - 10.2023
  • Helped customers locate products and checked store system for merchandise at other sites
  • Greeted customers and helped with product questions, selections, and purchases
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Managed friendly and professional customer interactions.

Team Leader

Dollarama
01.2022 - 09.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Mentored and guided employees to foster proper completion of assigned duties
  • Built strong relationships with customers through positive attitude and attentive response.

Assistant Team Leader

Dollarama
03.2020 - 01.2022
  • Managed team workload to reach production targets
  • Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.

Store Associate

Dollarama
05.2018 - 03.2020
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Answered questions about store policies and addressed customer concerns
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

Insurance And Risk Management -

MacEwan University
Edmonton, AB
06.2019

Skills

  • Verbal and Written Communication
  • Attention to Detail
  • Overseeing Daily Activities
  • Teamwork and Collaboration
  • People Management
  • Issue Resolution
  • Customer Service

Certification

General Insurance Level 1

Timeline

Customer service agent

Executive Flight Centre
10.2023 - Current

Sales Associate

The Source (Bell) Electronics
09.2022 - 10.2023

Team Leader

Dollarama
01.2022 - 09.2022

Assistant Team Leader

Dollarama
03.2020 - 01.2022

Store Associate

Dollarama
05.2018 - 03.2020

Insurance And Risk Management -

MacEwan University

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Avneet Grewal