Avneet Gill

· Owned the full lifecycle of success from onboarding through adoption, renewal, and expansion for a portfolio of mid-market and enterprise customers using SaaS accounts payable automation software.

· Partnered with Implementation teams during onboarding to ensure smooth handoffs, aligned expectations, and timely customer go-lives, supporting fast time-to-value.

· Managed a customer portfolio totaling approximately $2.3M in ARR, maintaining strong engagement and long-term relationships with key stakeholders.

· Worked directly with CFOs, Controllers, and Finance Operations leaders to drive product adoption, operational efficiency, and measurable business outcomes.

· Executed proactive churn-reduction strategies through regular touchpoints, health monitoring, and early risk identification, contributing to company-wide churn below 5%.

· Drove product adoption through ongoing enablement, customer webinars, strategic check-ins, and close coordination with Support to resolve issues and unblock customers.

· Identified and supported expansion opportunities by aligning customer goals with product capabilities and partnering with Sales to create growth opportunities.

· Led renewal discussions and value-based conversations, contributing to strong retention and net revenue growth across the customer base.

· Utilized Salesforce CRM to track engagement, manage account activity, forecast renewals, and report on key customer success metrics.

· Collaborated cross-functionally with Sales, Support, Product, and Engineering teams to resolve escalations and continuously improve customer outcomes.

• Led end-to-end post-sales implementations for accounts payable automation solutions, owning delivery from kickoff through go-live and transition to Customer Success.
• Acted as a strategic advisor to customers by scoping business requirements, defining success outcomes, and designing implementation plans aligned to customer financial workflows.
• Planned and executed integrations between AP automation platforms and customer ERP systems, ensuring data accuracy, workflow integrity, and operational readiness.
• Configured, tested, and validated solutions to support invoice processing, approvals, and payment workflows, ensuring solutions met business and compliance needs.
• Worked hands-on with a wide range of ERP systems including NetSuite, QuickBooks, Sage Intacct, Oracle, Xero, and Sage 50/100/300.
• Delivered customer training sessions and enablement to finance teams and end users, ensuring confident adoption and operational independence post go-live.
• Partnered closely with Customer Success Managers to ensure smooth handoff, shared context, and long-term customer success following implementation completion.
• Collaborated cross-functionally with Sales, Product, and Support teams to align implementation scope, manage expectations, and resolve technical or process challenges.

• Worked directly with municipal and city government clients to implement CityView solutions supporting permitting and inspections, business licensing, bylaw enforcement, cemetery management, and rental housing workflows.
• Partnered closely with project managers and customer stakeholders to gather requirements and translate regulatory and operational needs into configured system solutions.
• Configured application business rules, workflows, and modules to align with customer processes while meeting municipal compliance and governance requirements.
• Led ongoing requirements validation by conducting working sessions and in-progress demonstrations to ensure solutions met customer expectations throughout the implementation lifecycle.
• Delivered both on-site and remote training to city staff and end users, enabling confident system adoption and operational readiness.
• Supported go-live activities and early adoption phases to ensure smooth transitions, and stable deployments.
• Collaborated with internal technical, data conversion, and project teams to coordinate implementation activities, and resolve delivery challenges.
• Maintained clear documentation and alignment with structured project plans, timelines, and delivery standards required for public sector implementations.

• Collaborated with cross-functional teams to design and develop software features, contributing to backend logic and application functionality.
• Wrote and tested clean, maintainable code (Python), and supported debugging and issue resolution efforts.
• Gained hands-on exposure to software development lifecycles, version control, and working closely with product and engineering teams.