Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Volunteer
Interests
Timeline
Generic

Avneet Dhillon

North York,ON

Summary

Self-motivated and results-driven professional with experience in retail operations, customer service, and inventory management. A proactive problem-solver with strong analytical skills and a keen eye for detail. Adept at optimizing processes, enhancing customer experiences, and driving operational efficiency. Fluent in English, Hindi, and Punjabi, with ongoing French proficiency. Thrive in fast-paced environments, bringing a strong work ethic, adaptability, and a team-first mindset.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service Representative

ESSO Gas Station
01.2024 - Current
  • Conducted cash handling and processed transactions accurately to maintain financial integrity
  • Demonstrated exceptional attention to detail in all aspects of cashiering duties
  • Utilized outstanding interpersonal skills to provide excellent customer service and build relationships
  • Collaborated effectively with team members to ensure operational excellence
  • Managed time efficiently during busy shifts while offering product recommendations to customers and managed approximately 30 incoming calls, emails and faxes per day from customers.

College Administrative Assistant (Part-Time)

Centennial College
04.2023 - 12.2024
  • Provided administrative support to college staff, faculty, and students
  • Assisted over hundreds of students with inquiries, offering guidance on college policies and academic requirements
  • Demonstrated leadership by coordinating and leading student-focused initiatives and events
  • Collaborated with various departments to ensure effective communication and resolution of student inquiries
  • Maintained accurate and organized records to streamline administrative processes

Machine Operator/ Line Leader

Lindsey Pvt Ltd
01.2024 - 04.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Streamlined workflow by maintaining a clean and organized workstation, and adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.

Customer Service Representative

Gateway Newstands
01.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Maintained a balanced cash drawer, ensuring precise accounting at the end of each shift
  • Received positive feedback from shoppers for exceptional service and inquiries assistance
  • Exceeded productivity goals through consistent attention to detail and organization during peak hours
  • Promoted store promotions and incentive programs, contributing to increased sales revenue
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in-store

Education

Financial Services - Under-graduate Program

Centennial College
Scarborough, ON
12-2024

High School Diploma - Commerce and Accounting

Delhi Public School
Bareilly, India
04-2022

Skills

    Customer Service & Relationship Management

    Cash Handling & Payment Processing

    Financial Services & Advisory Support

    Retail Operations & Inventory Management

    Data Entry & Record Keeping

    Sales & Upselling Strategies

    Process Optimization & Problem-Solving

    Regulatory Compliance & Risk Awareness

    Multitasking & Time Management

    Excellent communication & listening Skills

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Trained and mentored over a dozen employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 80 volunteer students in the successful completion of convocation ceremony 2024

Awards

  • Recognized as 'The Highest -Ranking Individual' in the class of 2022.
  • Advanced Excel User- Financial Modeling and Valuation
  • CPR-C, Security Guard.

Certification

  • RRC (Registered Retirement Certificate)
  • LLQP (Life License Qualification Program)
  • MFDA (Mutual Fund Dealers Association)
  • CSC Course 1 (Canadian Securities Course)
  • First Aid/ Security Guard License
  • Smart Serve
  • G2

Volunteer

Volunteered in “Global Cancer Concern India Nationwide Program”

Volunteered in “Paryavaran Campaign” conducted by “Indian Centre for Wildlife and Environmental Studies”

Volunteered in the Convocation ceremony of 2024

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Offering time and support to shelters for the homeless, women, and animals
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Machine Operator/ Line Leader

Lindsey Pvt Ltd
01.2024 - 04.2024

Cashier/Customer Service Representative

ESSO Gas Station
01.2024 - Current

College Administrative Assistant (Part-Time)

Centennial College
04.2023 - 12.2024

Customer Service Representative

Gateway Newstands
01.2023 - 12.2023

Financial Services - Under-graduate Program

Centennial College

High School Diploma - Commerce and Accounting

Delhi Public School

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Avneet Dhillon