Summary
Overview
Work History
Education
Skills
Certification
Availability
Languages
Timeline
Generic

Avneet Dhillon

Toronto,ON

Summary

Results-driven professional with a strong foundation in financial services, bolstered by proficiency in MS Office (MS Word, MS Excel, and Outlook), exemplary communication, and interpretational skills. With a solid background in customer service and administrative support, I am eager to apply my dedication and hardworking attitude to a dynamic team, contributing effectively and supporting the organization's success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

College Administrative Assistant

Centennial College - Progress Campus
04.2023 - Current
  • Played a key role in providing administrative support to college staff, faculty, and students
  • Assisted students with various needs, offering guidance on college policies, academic requirements, and support services
  • Demonstrated strong leadership by coordinating and leading student-focused initiatives and events
  • Collaborated with different departments to ensure effective communication and resolution of student inquiries
  • Maintained accurate and organized records, contributing to streamlined administrative processes
  • Provided responsive assistance in managing student concerns and facilitating conflict resolution
  • Boosted student satisfaction by promptly addressing inquiries and providing accurate information on college policies and procedures.

Supervisor, Customer Service Representative

Gateway Newstands
01.2023 - Current
  • Promoted to a supervisory position, overseeing daily operations, and managing a team of cashiers
  • Implemented improved cash handling procedures, resulting in increased accuracy and efficiency
  • Conducted training sessions for new hires, focusing on customer service, transaction processing, and inventory management
  • Coordinated inventory ordering and ensured optimal shelf stocking
  • Fostered a positive work environment, enhancing team collaboration and morale
  • Maintained a strong rapport with repeat customers, addressing concerns and ensuring satisfaction
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Cashier

Shell Gas Station
03.2023 - 09.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Retail Sales Associate (Part Time)

H&M Hennes & Mauritz
02.2023 - 08.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Advanced Diploma in Accounting and Finance - Accounting And Finance

Centennial College
941 Progress Ave, Scarborough
04.2024

Commerce and Math

Secondary School
01.2022

Skills

  • Proficient in MS Office (Word, Excel, Outlook)
  • Cash Handling and Transactions Processing
  • Inventory Management
  • Payment Processing
  • Order Taking (Phone, Online, Uber)
  • Outstanding Prioritizing Skills
  • Excellent Communication
  • Customer Service Excellence
  • Relationship Building
  • Team Leadership
  • Operational Excellence
  • Customer Loyalty
  • Proofreading
  • Calendar Management
  • Scheduling Appointments
  • Problem Solving
  • Team Collaboration
  • Attention to Detail
  • Administrative Support
  • Invoice Processing
  • Office Administration
  • Bookkeeping
  • Data Entry
  • Coordination

Certification

  • CPR Certificate. Acquired comprehensive CPR training, ensuring readiness to respond effectively in emergencies.
  • Security Guard License. Licensed security professional with in-depth knowledge of security protocols and regulations.

Availability

Available FULLTIME

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Italian
Limited Working

Timeline

College Administrative Assistant

Centennial College - Progress Campus
04.2023 - Current

Cashier

Shell Gas Station
03.2023 - 09.2023

Retail Sales Associate (Part Time)

H&M Hennes & Mauritz
02.2023 - 08.2023

Supervisor, Customer Service Representative

Gateway Newstands
01.2023 - Current

Advanced Diploma in Accounting and Finance - Accounting And Finance

Centennial College

Commerce and Math

Secondary School

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Avneet Dhillon