Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Avneet Avneet

Edmonton,AB

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Agent

WestJet Airlines
09.2023 - Current
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
  • Fostered a positive work environment through active participation in team-building activities and initiatives.
  • Collaborated with team members to develop innovative solutions for complex customer problems.

Front Desk Security Agent

Paladin Security
03.2023 - 03.2024
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Assistant Store Manager

Mcdonald's
07.2018 - 06.2022
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Business Administration -

NorQuest College
Edmonton, AB
06.2019

High School Diploma -

Sri Guru Harkrishan Public School
India
04.2015

Skills

  • Pattern Recognition
  • Punctuality
  • Vigilant and Watchful
  • Professional Demeanor
  • Verbal and Written Communication
  • Incident Reporting
  • Customer Service
  • Navigational system and GPS
  • Call Control

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional

Certification

  • Class 4 Driving license
  • Note taking and Reporting
  • WHMIS
  • ABST training

Timeline

Customer Service Agent

WestJet Airlines
09.2023 - Current

Front Desk Security Agent

Paladin Security
03.2023 - 03.2024

Assistant Store Manager

Mcdonald's
07.2018 - 06.2022

Bachelor of Business Administration -

NorQuest College

High School Diploma -

Sri Guru Harkrishan Public School

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Avneet Avneet