Avleen Kaur
Etobicoke
Summary
- Detail-Oriented Administrative penalty clerk with 2 years of experience in managing and maintaining penalty records, ensuring regulatory compliance , and providing exceptional customer service.
- Proficient in processing penalty payments, preparing invoices , and handling inquiries from the public and internal departments.
- Adept at developing efficient filing systems and producing accurate reports.
- Strong organizational and communication skills with a proven ability to handle sensitive and confidential information.
- Seeking to contribute to the efficiency and accuracy of your company's Administrative Penalty Processes.
- Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.
Overview
8
8
years of professional experience
Work History
Administrative Officer
Midland Transportation
09.2022 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Administrative Assistant
ASL Global Logistics
12.2019 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Conducted research for project proposals, compiling information that supported winning bids.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Team Leader Manager
Concentrix
06.2017 - 10.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
Education
Masters - public Administration
Indira Gandhi National Open University
07.2016
Skills
- Adaptability
- Communication
- Good time management
- Customer service excellence
- Effective communication
- Record Keeping
- Collaboration
- Process Improvement
- Reporting
- Compliance
Languages
English
Full Professional
Timeline
Administrative Officer
Midland Transportation
09.2022 - Current
Administrative Assistant
ASL Global Logistics
12.2019 - 08.2022
Team Leader Manager
Concentrix
06.2017 - 10.2019
Masters - public Administration
Indira Gandhi National Open University
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