Hi, I’m
Avleen Kaur
Surrey,British Columbia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
years of professional experience
Work History
Marks
Assistant Store Manager
10.2022 - Current
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Madhatters
Store Manager
04.2021 - 10.2022
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Madhatters
Sales Associate
11.2020 - 04.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
Chevron
Cashier Supervisor
11.2020 - 04.2021
Job overview
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Nandos Restaurant
Server Shift Leader
03.2019 - 09.2020
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Education
Douglas CollegeNew Westminster, BC
Bachelor of Business Administration
04.2021
Skills
- Financial Statement Review
- Hiring and Training
- Administrative Management
- Problem Anticipation and Resolution
- Strategic Merchandising
- Program Optimization
Hobbies
Swimming, Dancing, Reading
Timeline
Assistant Store Manager
Marks
10.2022 - Current
Store Manager
Madhatters
04.2021 - 10.2022
Sales Associate
Madhatters
11.2020 - 04.2021
Cashier Supervisor
Chevron
11.2020 - 04.2021
Server Shift Leader
Nandos Restaurant
03.2019 - 09.2020
Douglas College
Bachelor of Business Administration
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