Andrea Osornio
Edmonton,AB
Summary
Eager associate with years of experience responsible of providing exceptional customer service in fast-paced environments. Proven ability to engage customers, address inquiries, and resolve concerns to boost their shopping experience. Trustworthy and accustomed to multitasking while working quickly to meet challenging demands. Offers outstanding attention to detail and workplace focus.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Cleaner
BTM
10.2024 - 05.2025
- Performed cleaning duties such as dusting, sanitizing, vacuuming, and mopping.
- Improved client satisfaction by providing cleaning services tailored to individual preferences and needs.
- Applied strong attention to detail to ensure high standards of cleanliness, identifying overlooked or hidden areas.
- Followed cleaning routines to complete scheduled tasks within set timeframes without compromising quality.
Sales Associate
Vans
03.2024 - 11.2024
- Operates point-of-sale (POS) systems ensuring transactions and handling cash is accurate and secure.
- Stocks merchandise by clearly labeling items and arranging according to size, color, or design.
- Conducts various audits throughout the day to ensure organization and accessibility.
Sales Associate / Jewelry Consultant
Peoples Jewellers
05.2023 - 07.2024
- Filed detailed information and kept records of every service submission by guests while maintaining a high CRM percentage.
- Assisted in training new staff members on company policies, product information and sales techniques for a seamless on-boarding experience.
- Maintained an inviting store atmosphere through effective visual merchandising and captivating display setups.
Server
The Mash
09.2022 - 05.2023
- Managed multiple tables simultaneously, ensuring timely service and addressing customer needs promptly.
- Took accurate food and beverage orders, communicating special requests as well as dietary restrictions to the kitchen staff.
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
Cashier
Cabela's
01.2022 - 10.2022
- Promoted store loyalty and special offers, contributing to increased customer engagement and sales.
- Proficient in navigating the store layout to assist customers in locating specific items efficiently.
- Assisted in processing and receiving items at the warehouse.
Education
High School Diploma -
Lillian Osborne
Skills
- Organizational Skills
- Attention to Detail
- Time Management
- Communication Skills
- Problem Solving
- Adaptability
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Pro Serve Liquor Staff Trained
- Retail Sales Certification
- Certificate of Achievement Signet Jewelers
Timeline
Residential Cleaner
BTM
10.2024 - 05.2025
Sales Associate
Vans
03.2024 - 11.2024
Sales Associate / Jewelry Consultant
Peoples Jewellers
05.2023 - 07.2024
Server
The Mash
09.2022 - 05.2023
Cashier
Cabela's
01.2022 - 10.2022
High School Diploma -
Lillian Osborne
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