Aviva Shem-Tov
Thornhill,Canada
Summary
Dynamic Office Manager with a proven track record at Certified Landscaping Inc., excelling in financial reconciliation and client management. Adept at enhancing operational efficiency through strategic planning and effective communication. Recognized for fostering team collaboration and driving performance improvements, ensuring seamless project execution and superior client satisfaction.
Overview
7
7
years of professional experience
Work History
Office Manager
Certified Landscaping Inc.
Concord, Canada
08.2022 - Current
- Served as primary contact for client inquiries through phone, email, and in-person interactions.
- Managed paperwork and documentation for projects and staff to ensure organization.
- Submitted and tracked locates to guarantee timely completion of fieldwork.
- Reconciled company finances, including cash flow management and payroll processing.
- Organized and maintained detailed schedules and spreadsheets to enhance operational efficiency.
- Arranged contracts and reviewed terms to ensure proper documentation of agreements.
- Tracked safety, training, and compliance certificates to maintain up-to-date records.
- Coordinated with insurance providers for effective management of coverage, claims, and renewals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Employee
Eyecare Showroom
Thornhill, Canada
05.2021 - 08.2022
- Supervised daily operations to achieve performance, quality, and service goals.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Conducted regular inventory counts to verify stock levels and placed orders as required.
- Provided hands-on assistance to customers, assessing needs and staying informed on preferences.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Operated a variety of tools safely and efficiently.
- Managed opening and closing of location to ensure smooth operations.
- Maintained professionalism while resolving issues with dissatisfied customers.
- Coordinated assignments to promote operational excellence and efficiency.
- Independently managed location, ensuring adherence to standards.
Manager
Aroma Espresso Bar
Toronto, Canada
08.2019 - 08.2020
- Controlled operational costs to maintain budgetary compliance and increase profits.
- Revamped marketing strategies to attract new customers and boost business visibility.
- Managed location operations, including shift changes, to optimize overall success.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
Assistant Manager
Shirt Stop
Brooklyn, USA
03.2018 - 08.2019
- Accomplished multiple tasks within established timeframes, ensuring operational efficiency.
- Maintained organized, professional, and safe environments for employees and patrons.
- Resolved staff conflicts through active listening and effective mediation strategies.
- Managed store operations, including orders and inventory management.
- Monitored business performance metrics to identify improvement areas and implement adjustments.
- Maintained accurate sales transaction records using point-of-sale systems.
- Collaborated with management to develop strategic plans for business goal achievement.
Education
GED -
TVO ILC
GTA08.2021
Skills
- Administration and operations
- Report writing
- Expense processing
- Supplier liaison
- Problem-solving
- Calendar management
- Database maintenance
- Office reception
- Strategic planning
- Google Sheets functions
- Schedule coordination
- Patient registration
- Effective communication
- Office management
- Time management
- Customer relationship management
- Client management
- Document organization
- Payroll administration
- Financial reconciliation
- Insurance coordination
- Operations management
- Staff training
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Office Manager
Certified Landscaping Inc.
08.2022 - Current
Employee
Eyecare Showroom
05.2021 - 08.2022
Manager
Aroma Espresso Bar
08.2019 - 08.2020
Assistant Manager
Shirt Stop
03.2018 - 08.2019
GED -
TVO ILC
Similar Profiles
Darryl DahlDarryl Dahl
Buisness Services Manager at Certified Radio & Certified Commercial & Fleet ServicesBuisness Services Manager at Certified Radio & Certified Commercial & Fleet Services
Dekia ThomasDekia Thomas
Customer Service Representative at Certified Languages International Inc.Customer Service Representative at Certified Languages International Inc.
Arrish Nair RameshArrish Nair Ramesh
Bookkeeping Assistant at Baker Morris Chartered Certified AccountantsBookkeeping Assistant at Baker Morris Chartered Certified Accountants
ISAC IPHRAIMOVISAC IPHRAIMOV
Construction Site Supervisor / Coordinator / Estimator at The SynRG Group Construction PartnersConstruction Site Supervisor / Coordinator / Estimator at The SynRG Group Construction Partners
ANKUR SANDHUANKUR SANDHU
Security Guard at Blackbird SecuritySecurity Guard at Blackbird Security