Aviteshwar Sandhu
Calgary,AB
Summary
Dedicated software professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Associate
Gill World Logistics
07.2022 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
- Monitored progress of variety of projects to resolve issues that arose.
- Created plan to streamline onboarding and operational support for clients.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Associate Technology SME
Sutherland Global
05.2019 - 06.2021
- Troubleshoot and recreate users O365 email profiles, shared folders/mailboxes, calendars, Distribution lists and Public/Personal folders.
- Setup user accounts, alias accounts in Active Directory, restore passwords, unlock accounts, etc.
- Provide remote desktop assistance to IT/Non-IT clients with TeamViewer application.
- Receives user issues/concerns via cisco line and creates and triages tickets accordingly using ServiceNow ticketing tool.
- Meet client contractual goals and metric with regards to providing the customer excellent service.
- Assist with monitoring and tracking incidents with ServiceNow ticket system to ensure resolution occurs between the customer SLA by documenting all troubleshooting efforts in incident tickets.
- Educating new hires via training classes about company policies and procedures.
- Post training evaluation of new hires
- Assist with on-boarding/off-boarding of users using Sailpoint.
Web Designer and Developer
TCIL-ICS
01.2017 - 04.2018
- Enhanced functionality and appearance of website and repaired functionality issues.
- Assisting clients with different approaches for there projects.
- Developing and designing new interactive website or to modify existing websites using Php.
- Developing and Designing existing websites under supervision.
- Designed user interface to meet client specifications and content management system.
- Crafted website content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
- Assisting in the development phase for the website
Education
Master of Engineering - Electrical And Computer Engineering
University of Windsor
Windsor, ON04.2019
Bachelor in Technology - Computer Engineering
Guru Nanak Dev University
Amritsar, Punjab05.2017
Skills
- Programming languages: C, JAVA (Core), SQL
- Database Systems: MYSQL
Technical Skills :
- Web Technologies: HTML5, CSS, JavaScript, Wordpress
- Operating System: Windows
- Software Applications: Eclipse, Microsoft Exchange, Outlook, Cisco, RSA, Zoom, SailPoint
Certification
- Android App Development, ICS Group, Amritsar, India
- Core Java, SPIC - Centre of Excellence, Chandigarh, India
- CyberArk Trustee Certification
- Fortinet NSE Training : Evolution of Cyber Security
- Fortinet NSE Training : Information Security Awareness
Timeline
Operations Associate
Gill World Logistics
07.2022 - Current
Associate Technology SME
Sutherland Global
05.2019 - 06.2021
Web Designer and Developer
TCIL-ICS
01.2017 - 04.2018
Master of Engineering - Electrical And Computer Engineering
University of Windsor
Bachelor in Technology - Computer Engineering
Guru Nanak Dev University
- Android App Development, ICS Group, Amritsar, India
- Core Java, SPIC - Centre of Excellence, Chandigarh, India
- CyberArk Trustee Certification
- Fortinet NSE Training : Evolution of Cyber Security
- Fortinet NSE Training : Information Security Awareness
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