Avishake Shah
Surrey,BC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Offering expert insights into creating promotional strategies that capture emerging market trends. Highly proficient and knowledgeable in marketing and customer relationship management with the experience of more than a year in sales and marketing.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Senior Marketing Consultant
The Acquisition Group
03.2022 - 06.2023
- Planned and executed events and marketing programs to increase qualified leads.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Increased sales and achieved given targets.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of products, and services.
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Managed over 50 customer calls per day for increasing sales and problem solving.
Crew Team Member
McDonald's
11.2021 - 12.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Inbound Stower
Amazon
01.2021 - 07.2021
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained clean and organized workspaces to uphold safety standards.
- Safely stacked items to maximize space within acceptable safety limits.
- Separated damaged items from functional ones before placing on shelves.
- Organized and restocked shelves periodically to maintain stock availability
HR Management Trainee
Inca Infotech Technologies Pvt. Ltd.
01.2018 - 02.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Answered phone and performed clerical duties to assist human resources department.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Education
Post-Baccalaureate Diploma in HR Management - Human Resource Management
Kwantlen Polytechnic University
Surrey, BC01.2023
MBA - Marketing & International Business
Graphic Era University
Dehradun, INDIA07.2019
Bachelor of Business Administration -
Invertis University
Bareilly, INDIA07.2017
Skills
- Developing Targeted Leads
- Audience Segmentation
- Client Meetings
- Consultative Sales Techniques
- Face to Face Customer Meetings
- Interpersonal Communication Skills
- Customer need identification
- Conflict Solving and Negotiation
- Strategic sales knowledge
- Multi-line phone talent
- Recordkeeping Requirements
- Customer Outreach
Timeline
Senior Marketing Consultant
The Acquisition Group
03.2022 - 06.2023
Crew Team Member
McDonald's
11.2021 - 12.2022
Inbound Stower
Amazon
01.2021 - 07.2021
HR Management Trainee
Inca Infotech Technologies Pvt. Ltd.
01.2018 - 02.2019
Post-Baccalaureate Diploma in HR Management - Human Resource Management
Kwantlen Polytechnic University
MBA - Marketing & International Business
Graphic Era University
Bachelor of Business Administration -
Invertis University
Certification
Charted Professional In Human Resource
CPHR - Candidate (British Columbia & Yukon).
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