AVISHA
Etobicoke,Canada
Summary
Dynamic manager with a proven track record at McDonald's, enhancing customer satisfaction by 20% through effective resolution strategies and relationship building. Skilled in process improvement and financial accuracy, I thrive in fast-paced environments, driving team success and operational excellence. Proficient in POS systems and committed to delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Toronto, Canada
10.2022 - 12.2025
- Resolved customer inquiries and complaints promptly, boosting satisfaction scores by 20%.
- Identified and addressed customer needs, delivering tailored solutions to enhance loyalty.
- Processed payments and refunds daily with over 99% accuracy using POS systems.
- Led a team of over 10 employees, cultivating a positive environment centered on excellence.
- Implemented process improvements, cutting onboarding time by 30% and ensuring policy compliance.
- Conducted performance reviews and facilitated cross-training for knowledge sharing.
- Maintained precise documentation to support business operations and meet audit standards.
Assistant Business Developer
Digital Dronacharya
Delhi, India
10.2019 - 05.2022
- Expanded customer base by identifying cross-sell opportunities through strategic needs assessment.
- Conducted market research and competitive analysis to inform strategic business decisions.
- Collaborated with sales and product teams to enhance service offerings and boost revenue generation.
- Executed marketing campaigns that improved customer engagement and strengthened brand presence.
- Ensured effective communication across stakeholder groups by coordinating client meetings and preparing documentation.
- Initiated process improvements that significantly increased efficiency and quality of services.
Administrative Assistant
Tata Motors
India, India
09.2018 - 07.2019
- Provided exceptional customer service through multi-line phone systems, efficiently directing inquiries.
- Oversaw front desk operations, welcoming visitors and handling inquiries with professionalism.
- Promptly resolved customer service issues, escalating complex situations when necessary.
- Organized schedules and appointments for management team, maintaining efficient calendar systems.
- Performed data entry and database management to ensure accessible information.
- Managed office supplies inventory and liaised with vendors for procurement needs.
Education
Diploma - Supply Chain Management - Global Logistics
Fleming College
Toronto, ON10.2023
Diploma - Project Management
Georgian College
Toronto, ON12.2022
Bachelor of Business Administration - Marketing & Entrepreneurship
Jindal Global Business School
India08.2018
Skills
- Needs assessment expertise
- Resolution strategies
- Relationship building skills
- Account oversight
- Omni-channel support services
- Handling complaints effectively
- Conflict mediation techniques
- Transaction oversight and processing
- Financial precision and accuracy
- Database administration skills
- Proficient in Microsoft Office Suite
- Multi-line telephony systems knowledge
- Point of sale systems proficiency
- Inventory oversight and management
- Process improvement initiatives in business operations
- Compliance knowledge and application
- Documentation proficiency
- Project oversight and management
- Agile project methodologies
- Scrum project frameworks
- Data analytics capabilities
- Market analysis skills
- Effective time management practices
- Organizational effectiveness
- Written communication proficiency
- Verbal communication expertise
- Active listening abilities
Certification
- Lean Six Sigma Green Belt
- Google Digital Marketing & E-commerce
- CIFFA Certification (Logistics & Supply Chain)
- CPR/AED Certification
Timeline
Manager
McDonald's
10.2022 - 12.2025
Assistant Business Developer
Digital Dronacharya
10.2019 - 05.2022
Administrative Assistant
Tata Motors
09.2018 - 07.2019
Diploma - Supply Chain Management - Global Logistics
Fleming College
Diploma - Project Management
Georgian College
Bachelor of Business Administration - Marketing & Entrepreneurship
Jindal Global Business School