Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Avis Hau

Avis Hau

Toronto,ON

Summary

Experienced with multitask, problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PART-TIME CUSTOMER SERVICE OFFICER

Uclopia_hk
11.2022 - 11.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Demonstrated adaptability in handling diverse clients, effectively addressing their unique needs and expectations.

ASSISTANT CUSTOMER SERVICE OFFICER

Jones Lang LaSalle Management Services Ltd.
05.2023 - 10.2024
  • Greeted residence professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service on both walk-in and call-in while addressing residence inquiries or concerns related to their daily, facility safety or access control procedures.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Addressed residence complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a high level of property management knowledge to effectively assist residence with accurate information and recommendations.

PART-TIME PRIVATE TUTOR

Self-employed
09.2020 - 08.2023
  • Taught students from primary to junior secondary level.
  • Language mainly served in Chinese, English, and Mandarin.
  • Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
  • Developed parent and student relationships by offering interactive assignments for students and parents.
  • Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Communicated with parents and teachers on students' progress.

PART-TIME CUSTOMER SERVICE OFFICER

Hong Yip Property Management (China) Ltd.
01.2022 - 02.2023
  • Cultivated a welcoming atmosphere at the information center, ensuring that all visitors felt valued from the moment they walked in.
  • Demonstrated expertise in using various software applications for efficient data entry, record keeping, and reporting purposes.
  • Improved client retention by addressing concerns, resolving issues, and providing appropriate solutions.
  • Boosted company reputation by delivering exceptional customer service to both walk-in clients and phone inquiries.
  • Served as a reliable resource for colleagues, offering guidance and assistance in areas of expertise when needed.

PART-TIME TUTORIAL CENTRE TUROR

Well Done Learning Plus (All Star Academy Jordan)
04.2022 - 01.2023
  • Taught students from international schools, education levels from kindergarten to primary.
  • Language mainly in Chinese, English, and Mandarin.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

PART-TIME SALES ASSISTANT

Niko And...
11.2019 - 11.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Updated product displays regularly, keeping store appearance fresh and appealing.

PART-TIME SALES ASSISTANT

Timberland
08.2018 - 11.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Collaborated with team members to drive sales initiatives and achieve monthly goals.
  • Adhered to company policies and procedures while completing daily tasks and responsibilities.
  • Actively participated in weekly team meetings, offering insights into current challenges or opportunities for growth within the role.

GROUND HANDLER - INTERNSHIP

Hong Kong Aviation Ground Service Limited (HAGSL)
06.2019 - 08.2019
  • Managed boarding gate operations, ensuring a smooth process for passengers during boarding and deplaning.
  • Handled all job-related working equipment during duty hours as directed by shift supervisors.
  • Provided exceptional customer service, addressing passenger inquiries, complaints and resolving concerns efficiently.
  • Assisted passengers requiring special assistance, providing compassionate care while maintaining punctuality.
  • Experienced in working on shift duties.

Education

BBA - Corporate Governance and Compliance

The Hang Seng University of Hong Kong
Hong Kong
05-2024

Associate of Arts - Tourism and Hospitality Management

Hong Kong Baptist University - College of International Education (CIE)
Hong Kong
07.2020

Skills

  • Microsoft Excel, PowerPoint, Word, Outlook
  • Customer service excellence
  • Complaint resolution
  • Multitasking Abilities
  • Quality assurance monitoring
  • Warehousing functions
  • Service standard compliance
  • Stock Management
  • Stress Tolerance
  • Teamwork skills
  • In-store support

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Korean
Elementary

Certification

Overall Band Score 7.0 in International English Language Testing System (IELTS), Jan 23

TOPIK 1 Grade 2 (150/200), Nov 2016

Timeline

ASSISTANT CUSTOMER SERVICE OFFICER

Jones Lang LaSalle Management Services Ltd.
05.2023 - 10.2024

PART-TIME CUSTOMER SERVICE OFFICER

Uclopia_hk
11.2022 - 11.2024

PART-TIME TUTORIAL CENTRE TUROR

Well Done Learning Plus (All Star Academy Jordan)
04.2022 - 01.2023

PART-TIME CUSTOMER SERVICE OFFICER

Hong Yip Property Management (China) Ltd.
01.2022 - 02.2023

PART-TIME PRIVATE TUTOR

Self-employed
09.2020 - 08.2023

PART-TIME SALES ASSISTANT

Niko And...
11.2019 - 11.2020

GROUND HANDLER - INTERNSHIP

Hong Kong Aviation Ground Service Limited (HAGSL)
06.2019 - 08.2019

PART-TIME SALES ASSISTANT

Timberland
08.2018 - 11.2020

BBA - Corporate Governance and Compliance

The Hang Seng University of Hong Kong

Associate of Arts - Tourism and Hospitality Management

Hong Kong Baptist University - College of International Education (CIE)

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Avis Hau