AVINASH VIJAYAN
Etobicoke
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve department goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
11
11
years of professional experience
Work History
Financial Service Representative, /Senior Collection Officer
Financial Debt Recovery Limited
2022.08 - Current
- Collaborating with a variety of financial institutions such as Money Mart, TD, Scotia Auto and Credit Card, Small Business Accounts, and Tangerine Credit Card.
- Monitoring and tracking incoming payments, ensuring they are applied correctly to customer accounts.
- Communicating with customers regarding outstanding payments, providing payment reminders, and resolving payment-related inquiries.
- Conducting credit checks and performing thorough credit analyses.
- Assessing customers' borrowing capabilities and offering guidance on strategies to enhance their credit profiles, including recommending appropriate options like Secured, Unsecured, or Refinance choices.
- Engaging in both inbound and outbound calls, focusing on tasks like negotiating payment terms, updating customer details, and addressing inquiries related to customer service.
- Developing and implementing work schedules and protocols to streamline operations.
- Securing the attainment of daily, weekly, and monthly targets as well as collection objectives.
- Demonstrating a thorough understanding of the regulations and legislations governing third-party collections.
- Overseeing quality assurance through call monitoring and effective handling of escalated calls. Keeping detailed and accurate records of all communications and interactions related to accounts receivables.
Collections Manager
Nissan Renault Financial Services India, Private Limited
2017.10 - 2022.05
- Oversee auto loan collections across the entire Kerala state, India.
- Manage the collection process for auto loans, coordinating with Collection & Repossession Agencies, Stock Yards, and law firms in Kerala.
- Lead efforts to collect overdue accounts to maintain acceptable levels of delinquency percentage and credit losses.
- Provide training and mentorship to new staff members on effective collection techniques, documentation standards, and strategies for performance improvement.
- Handle relationships with External Collection Agencies and establish a network of Collection Resources, agencies, and Repossession Agents.
- Develop Collections Strategies: Formulate and implement effective strategies to improve collections efficiency, reduce delinquencies, and enhance recovery rates.
- Conduct visits and communicate with significant accounts, resolving balances and addressing customer inquiries.
- Perform comprehensive research on accounts and conduct due diligence to resolve collection challenges.
- Data Analysis: Utilize data and analytics to identify trends, patterns, and potential areas of improvement in the collections process.
- Supervise appointed agencies and collections executives, ensuring a seamless workflow at the location.
- Offer guidance and mentorship to colleagues, creating a positive work environment and supporting career growth.
- Keep both Area and Corporate management informed about noteworthy trends and critical account reviews.
- Reporting: Generate and present regular reports to senior management detailing collections performance, trends, and strategies.
- Collaboration with Legal Teams: Collaborate with legal teams to manage legal actions, including repossession and initiating legal proceedings when necessary.
Asst Manager
HDFC Bank Ltd
2014.05 - 2017.08
- Manage and Achieve Performance Targets: Efficiently manage and achieve monthly performance targets related to resolution, rollbacks, and recovery rates/values for the assigned portfolio.
- Supervise Portfolio Field Follow-up: Review and oversee field follow-up activities for the managed portfolio, ensuring alignment with the set targets and goals.
- Monitor Agency and Field Performance: Regularly assess the performance of agency and field executives, maintaining periodic monitoring of their effectiveness.
- Attain Collection Targets: Successfully meet collection targets for principal amounts, fees, and charges, ensuring the timely retrieval of funds.
- Conduct Yard Visits and Report Discrepancies: Conduct frequent visits to the yard, promptly reporting any identified discrepancies or items of concern in visit reports.
- Ensure Call Compliance and Visit Updates: Guarantee adherence to call protocols at the agency level, verifying that calls are recorded and updating field visit information on the web-collections platform. Validate call recordings and integrate them into visit reports submitted to the agency.
- Manage Receipts and Receipt Recon: Handle receipt management tasks, including reconciliation, validation of unused receipts, and completion of procedures for lost receipts.
- Implement Training Initiatives: Plan and execute monthly training programs, ensuring all employees are trained for a minimum number of man-hours per quarter.
- Timely Processing of Vendor Bills: Ensure vendor bills are processed within 30 days of work completion, preventing any vendor bill from remaining unprocessed for more than 60 days at any given time.
- Coordinate with Sales and Legal Teams: Collaborate with the sales team to gather feedback and resolution strategies for non-starters and fraud cases. Share information about negative profiles and areas based on portfolio trends. Initiate legal actions in cases of high POS (Point of Sale) delinquency and liaise with the legal team for effective legal tool implementation and execution.
Collection Officer
Bajaj Auto Finance Ltd
2013.07 - 2014.05
- Accomplished Recovery of Hard Bucket and Expired Two-Wheeler Loans: Effectively managed the collection process for challenging hard bucket and expired loans associated with two-wheelers.
- Directed Daily Collection Operations: Supervised day-to-day collection operations, ensuring alignment with departmental strategies and objectives, providing crucial support to the Collections' team.
- Implemented Effective Collection Strategies: Executed well-structured and efficient collection strategies, including making collection calls to delinquent accounts, aimed at resolving overdue balances to fulfill business requirements and performance metrics.
- Collaborated with Legal and Recovery Teams: Collaborated closely with legal resources and recovery teams, effectively addressing default-related issues and optimizing recovery efforts.
- Handled Administrative Responsibilities: Performed various administrative tasks such as meticulous recordkeeping, composing correspondence, and compiling necessary materials.
- Oversaw Management and Support Functions: Took charge of managing and providing support to the Collection department for written-off cases.
- Conducted In-depth Account Research: Thoroughly investigated accounts and conducted comprehensive due diligence to effectively resolve collection challenges and issues.
Collections Specialist
KVR VEHICLES
2012.10 - 2013.07
- Worked as a Collection Specialist at KVR Vehicles in Kannur, responsible for effectively managing collections of Two Wheeler Loans up to 60 Days Past Due (DPD).
- Monitored and oversaw a designated portfolio of accounts carrying outstanding balances, ensuring prompt payments and resolutions.
- Initiated communication with customers through various channels like phone calls, emails, and direct visit, engaging in discussions about overdue payments and negotiating viable repayment arrangements.
- Utilized strong communication and negotiation skills to forge agreements with customers, establishing payment plans and settlements to address their financial obligations.
- Handled customer inquiries, concerns, and disputes arising from outstanding balances, diligently working towards providing satisfactory resolutions.
- Produced comprehensive reports detailing account statuses, ongoing collection efforts, and achieved outcomes, which were shared with both supervisors and management.
- Handled intricate and demanding scenarios, including elevated customer issues and disputes, demonstrating professionalism and a proactive problem-solving approach.
- Fostered positive rapport with customers, actively encouraging consistent interaction and cultivating a cooperative attitude.
- Met organizational collection targets and performance benchmarks, both individually and as part of the team.
- Executed collection activities ethically and with respect, ensuring equitable treatment of all customers throughout the process.
Education
MBA - Business Administration (Finance)
Visvesvaraya Technological University-Belgaum
Mangalore,Karnataka2011
Bachelor's Degree - Commerce
Kannur University
Kannur, Kerala2009
Skills
- Credit Risk Management
- Agency Management Team Management
- Superior negotiation & communication tactics
- Strong skip tracing abilities
- Excellent problem-solving skills.
- Collections and Invoice Processing
- Debt Repayment Negotiation
- Credit Bureau Information
- Microsoft Office
- Accounts Payable and Accounts Receivable
- Employee Coaching and Mentoring
Timeline
Financial Service Representative, /Senior Collection Officer
Financial Debt Recovery Limited
2022.08 - Current
Collections Manager
Nissan Renault Financial Services India, Private Limited
2017.10 - 2022.05
Asst Manager
HDFC Bank Ltd
2014.05 - 2017.08
Collection Officer
Bajaj Auto Finance Ltd
2013.07 - 2014.05
Collections Specialist
KVR VEHICLES
2012.10 - 2013.07
MBA - Business Administration (Finance)
Visvesvaraya Technological University-Belgaum
Bachelor's Degree - Commerce
Kannur University
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