Avinash Varma
Toronto,ON
Summary
Experienced IT support and operations professional with a strong track record in troubleshooting hardware, software, and networking issues. Skilled in providing comprehensive support for AV and IT infrastructure, including on-site assistance and managing equipment installation and maintenance. Demonstrates exceptional troubleshooting abilities and a customer-centric approach, consistently delivering effective solutions. Possesses excellent problem-solving capabilities, ensuring optimal outcomes for technical challenges and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Services Specialist
ILAC
02.2023 - Current
- Provided IT support for student and staff issues, including hardware, software, network, and AV troubleshooting, ensuring optimal system functionality.
- Led workshops and training sessions on using classroom IT tools and AV systems, ensuring proper use and maintenance.
- Created service tickets and maintained detailed documentation on system configurations and troubleshooting processes.
- Technical support for learning management systems (LMS) like Blackboard & Moodle Workspace, improving the academic experience for 100+ students.
- Assisted with hardware and software troubleshooting, including network connectivity and IT equipment support.
Assistant Manager
Abu Asad Al Maskary LLC
03.2015 - 12.2021
- Managed IT inventory for retail and wholesale operations, tracking stock levels, and coordinating procurement efforts.
- Provided on-call technical support, resolving hardware and software issues to ensure continuous operations.
- Assisted with installation and configuration of IT systems(Hardware & Software), ensuring smooth setup across multiple retail locations.
- Played a key role in logistics and operations, contributing to a 20% cost reduction through process optimization.
IT Salesperson
Modern Ashjaan Sinaw Projects L.L.C.
02.2015 - 06.2015
- Maximized revenue growth by effectively cross-selling and upselling products and services.
- Exceeded sales targets consistently, demonstrating strong negotiation skills and closing deals with 50+ customers
Education
Global Business Management - Global Business Management
Georgian College (ILAC)
Toronto, ON08.2023
Bachelor of Science - Computer & Internet Applications
University of Bedfordshire
Muscat, Oman02.2015
Skills
- IT Hardware/Software Troubleshooting
- Inventory Management & Procurement
- Operations & Project Management
- Technical Support (Retail/Office Environments)
- Cross-Functional Team Collaboration
- Client Relations
- Office Administration
- IT Systems Installation & Maintenance
- Property Management Assistance
- Strong Communication Skills
Tools
Microsoft Office Suite, SQL, HTML, Dynamics 365, SIS, Microsoft Project, Forms
Certification
- Time management Training
- Microsoft Powerpoint Training - LinkedIn Certificate
Timeline
Student Services Specialist
ILAC
02.2023 - Current
Assistant Manager
Abu Asad Al Maskary LLC
03.2015 - 12.2021
IT Salesperson
Modern Ashjaan Sinaw Projects L.L.C.
02.2015 - 06.2015
Global Business Management - Global Business Management
Georgian College (ILAC)
Bachelor of Science - Computer & Internet Applications
University of Bedfordshire
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