Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

RICARDO BABOOLAL

San Pedro,Poole

Summary

Detail-oriented professional skilled in customer relationship management and operational compliance. Experienced in facilitating training, enhancing service delivery, and ensuring adherence to regulatory standards. Passionate about driving process improvements and fostering teamwork to achieve exceptional service outcomes.

Overview

16
16
years of professional experience

Work History

QUALITY AND OPERATIONS AGENT

RBC Royal Bank T&T Limited
03.2024 - Current
  • Coordinated daily operations for customer service inquiries and transactions efficiently.
  • Assisted in resolving client issues through effective communication and problem-solving skills.
  • Collaborated with team members to enhance operational workflows and efficiency.
  • Monitored compliance with internal policies and regulatory requirements consistently.
  • Collaborated with team members to streamline operational workflows.
  • Monitored compliance with internal policies and regulatory requirements diligently.
  • Facilitated training sessions for new staff on operational procedures.
  • Implemented improvements to enhance service delivery and operational efficiency.
  • Supported management in developing strategies for operational excellence initiatives.

CLIENT ASSISTANT

RBC Royal Bank Trinidad and Tobago Limited
03.2023 - 03.2024
  • Delivered high customer satisfaction by providing quality service as first point of contact at branch.
  • Prioritized and addressed client requests efficiently to enhance service delivery.
  • Processed all new account requests and correspondence within delegated SLA.
  • Extracted, distributed, and updated the monthly digital leads on schedule.
  • Updating and filing of all daily requests and logs accordingly.

FINANCIAL SOLUTIONS ASSOCIATE

RBC Royal Bank Trinidad and Tobago Limited
12.2013 - 03.2023
  • Financial Solutions Associate: Responsibilities include delivering the perfect service client experience on every client interaction.
  • Provided tailored financial advice to clients during consultations. to make our clients thrive and our communities prosper.
  • Resolved client inquiries and questions promptly to enhance customer satisfaction.
  • Updating of client records, reactivation of inactive accounts, closure of accounts, opening of new accounts and amendment of existing accounts.
  • Ensure all risk issues are escalated to avoid losses and reputation risk to the bank.
  • Received a gold award for my annual performance at the 2019 GALA.
  • Collaborated in development of charity event activities at the branch.

SAFETY AUDITOR

Super Industrial Services
05.2013 - 12.2013
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Suspended dangerous activities posing active or potential threat to worker health and safety.
  • Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
  • Identified root causes of accidents through thorough investigations and suggested prevention strategies to reduce future risk.
  • Proposed methods to minimize ongoing hazards through optimized processes and materials.
  • Performed site evaluations, customer surveys and team audits.
  • Enhanced operations by collaborating with team members and customers to develop effective solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Managed delegated tasks efficiently, including maintaining time sheets and logging materials.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

CLERICAL ASSISTANT

Ministry of Works and Infrastructure
06.2011 - 05.2013
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized office records and maintained supply inventory to support team operations.
  • Managed office inventory by restocking supplies and processing purchase orders for stationery and cleaning products.
  • Coordinated time sheet reviews, payroll processing, and material logs for all employees.
  • Enhanced record keeping storage space and usability by reorganizing physical filing systems.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Ensured offices were set up properly and compiled human resources information for new personnel.
  • Managed material flow and cataloging materials by accurately maintaining references and files.

WAREHOUSE CHECKER

SM Jaleel and Company Ltd
01.2011 - 06.2011
  • Packed raw material products daily, maintaining detailed productivity records and identifying improvement areas.
  • Prepared inventory for shipment by tagging, labeling, and executing shipment documents to ensure timely delivery to production.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Received customer orders daily through various channels, including phone, mail, and internet. via phone, mail, fax and internet daily.

Education

Certificate - Supervisory Management I

University Of West Indies Open Campus
St. Augustine
01-2019

Certificate - Electrical Installation (Domestic)

University Of West Indies Open Campus
St. Augustine
01-2017

Certificate - Maintenance of Civil Engineering St

University Of West Indies Open Campus
St. Augustine
01-2012

High School Diploma - Matilda Princes Town

Princes Town Senior Comprehensive
Matilda Princes Town
06-2010

CXC Certificate - Clear Water, Rio Claro

Rio Claro High School
Clear Water, Rio Claro
01-2008

Skills

  • Customer service
  • Client interaction
  • Customer relationship management
  • Financial administration
  • Financial analysis
  • Financial budgeting
  • Financial strategy
  • Financial data reviews
  • Data analysis
  • Operational efficiency
  • Operational leadership
  • Operational review
  • Process optimization
  • Process improvement
  • Operational systems
  • Regulatory compliance
  • Accounting
  • Cash management
  • Inventory
  • Recording
  • Team leadership
  • Team training
  • Team collaboration
  • Time management
  • Effective communication
  • Conflict resolution
  • Problem-solving strategies
  • Resolutions-focused
  • Scheduling coordination
  • Analyzing operational data
  • Operational safety
  • Scheduling coordination
  • Team leadership

Accomplishments

  • SPECIALIST EMERGENCY CARE AND TREATMENT LTD. Certificate of participation for successfully completing a workshop on Occupational Safety and Health Awareness.
  • HHSL SAFETY SYSTEMS LTD. Certificate of recognition for successfully completing Medic First Aid Training Program Basic – Version 8.0.

Education and Training

  • Growth Unlocked - Training & Coaching Hybrid Coach and Learning Specialist 2026 - Successfully completed an overview cross training opportunity with the Hybrid Coach and Learning Specialist team which allowed me to broaden my skill set, gain exposure to new areas and further build my capabilities.
  • LEAP- A Lift Skills Experience RBC INTERNAL COURSE- I Certificate Leadership for New and Aspiring Leaders 2023
  • School Of Practical Accounting and Accounting Ser. - San Fernando | AutoCAD Level 1 & 2 2013

Timeline

QUALITY AND OPERATIONS AGENT

RBC Royal Bank T&T Limited
03.2024 - Current

CLIENT ASSISTANT

RBC Royal Bank Trinidad and Tobago Limited
03.2023 - 03.2024

FINANCIAL SOLUTIONS ASSOCIATE

RBC Royal Bank Trinidad and Tobago Limited
12.2013 - 03.2023

SAFETY AUDITOR

Super Industrial Services
05.2013 - 12.2013

CLERICAL ASSISTANT

Ministry of Works and Infrastructure
06.2011 - 05.2013

WAREHOUSE CHECKER

SM Jaleel and Company Ltd
01.2011 - 06.2011

Certificate - Supervisory Management I

University Of West Indies Open Campus

Certificate - Electrical Installation (Domestic)

University Of West Indies Open Campus

Certificate - Maintenance of Civil Engineering St

University Of West Indies Open Campus

High School Diploma - Matilda Princes Town

Princes Town Senior Comprehensive

CXC Certificate - Clear Water, Rio Claro

Rio Claro High School
RICARDO BABOOLAL