AVINASH PATEL
Calgary,AB
Summary
Store Manager leading high-volume retail and regulated financial applications with a focus on compliance, approvals, and customer retention. Manages and coaches 8–10 direct reports weekly, using KPI reporting and forecasting to improve workflow and drive 10%–14% revenue growth. Earned the national Store Manager of the Year award by strengthening client relationships and operational execution.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Store Manager
Easyhome (Goeasy Ltd.)
05.2022 - 10.2025
- Led end-to-end processing of highly regulated financial applications, ensuring 100% compliance with stringent jurisdictional and corporate standards.
- Directed and supported distributed team of 10 representatives, performing consistent 1:1 coaching sessions and performance evaluations to elevate junior team members and achieve 20% growth in total revenue.
- Compiled detailed progress reports for key stakeholders, consistently identifying opportunities to streamline workflows, minimize bottlenecks, and enhance operational efficiency.
- Leveraged digital analytics and intelligence tools to monitor KPIs, forecast goals, and pivot to new processes dynamically.
- Acted in capacity of corporate channel advisory board member (2023–2024) contributing executive-level insights to refine regional strategies and strengthen cross-functional collaboration.
- Cultivated high-value relationships with key clients, earning the national "Store Manager of the Year" award in 2024 for delivering an exceptional customer journey.
- Directed daily store operations, ensuring exceptional customer service and maximizing operational efficiency.
- Formulated and executed sales strategies to propel revenue growth and elevate product visibility.
Branch Manager
Easy Financial (Goeasy Ltd.)
02.2021 - 04.2022
- Acted as the primary customer point of contact, navigating clients through complex application requirements, gathering necessary documentation, and submitting files for expedited approval.
- Tracked application statuses proactively, engaging closely with internal underwriting authorities to move files forward efficiently, securing a 50% expansion in secured product adoption.
- Designed and implemented customized "Engagement Action Plans" to map out timelines, milestones, and requirements for clients, ensuring seamless adoption from initial contact to successful closing.
- Operated independently in a fast-paced environment to consistently surpass national targets, earning the prestigious corporate President's Award.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Led branch operations to enhance customer service and operational efficiency.
Financial Services Representative
Easy Financial (Goeasy Ltd.)
10.2016 - 01.2021
- Grew individual portfolio volume by 30% by conducting thorough needs assessments and positioning maximum-value solutions to clients.
- Maintained exceptional client retention rates through proactive communication on application statuses and timelines, achieving Top Performer status in 2020.
- Developed strategic initiatives to drive sales growth and improve market presence.
Sales Associate
The Home Depot Canada
04.2014 - 09.2016
- Collaborated closely with contractors, and DIY customers to assess project requirements and supply appropriate materials for construction and renovation.
- Onboarded and trained incoming staff on service excellence, regulatory safety protocols, and rapid problem resolution.
- Assisted customers in product selection, enhancing shopping experience through knowledge of inventory and promotions.
- Maintained store presentation standards by organizing merchandise displays and ensuring cleanliness throughout sales floor.
- Awarded the All-Star Award (2015) for dedication to customer success and logistical organization.
Education
Master of Business Administration (MBA) - Marketing
L.J. Institute of Business Administration, Gujarat University
Ahmedabad, Gujarat, IndiaBachelor of Technology (B.Tech) - Electronics & Communication Engineering
Nirma University
Ahmedabad, Gujarat, IndiaSkills
Regulatory compliance
Client onboarding
Cross-functional collaboration
Needs assessment
Stakeholder management
Process optimization
Team leadership
Performance management
KPI reporting
Customer retention
Branch operations management
Workforce scheduling
Escalation management
Retention strategy
Churn analysis
Revenue growth planning
Change management
HONORS & AWARDS
President's Award: goeasy Ltd. (Awarded four consecutive years: 2021, 2022, 2023, 2024), Store Manager of the Year: goeasy Ltd. (2024)
Timeline
Store Manager
Easyhome (Goeasy Ltd.)
05.2022 - 10.2025
Branch Manager
Easy Financial (Goeasy Ltd.)
02.2021 - 04.2022
Financial Services Representative
Easy Financial (Goeasy Ltd.)
10.2016 - 01.2021
Sales Associate
The Home Depot Canada
04.2014 - 09.2016
Master of Business Administration (MBA) - Marketing
L.J. Institute of Business Administration, Gujarat University
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Nirma University