Avinash Mishra
TORONTO,ON
Summary
Leads production support for claims solutions, focusing on AI integration within workflows. Designs and implements Generative AI systems using Azure OpenAI and LangChain to enhance operational efficiency.
Overview
1
1
Certification
Work History
Senior Technical Lead
Coforge
- Leading Duck Creek Claims Production Support Team while architecting and delivering GenAI solutions (RAG-based document intelligence and enterprise chatbots) using Azure OpenAI and LangChain.
- Driving AI adoption within claims workflows and internal knowledge systems.
Senior Software Engineer / Analyst
Coforge & Accenture
- Delivered claims platform enhancements, integrations, and performance optimizations for P&C and A&H insurance clients.
- Supported high-volume transactional systems, compliance activities, and release management.
Associate Consultant / Software Engineer
Capgemini & Smera Ratings
- Developed healthcare and enterprise applications using .NET and SQL Server, handling end-to-end delivery, database management, and system optimization.
Education
Post Graduate - Artificial Intelligence Design & Implementation
Durham College
CanadaBachelor of Engineering - Information Technology
University of Mumbai
Skills
- RAG Architecture
- Azure OpenAI and LangChain
- Python and NET Core
- C#, ,NET CORE and SQL Server
- Duck Creek Claims Development and Configuration
- API Development
Ai Linked Technical Skills
- Generative AI & Applied AI
- RAG Architecture
- Agentic AI (learning & exploration)
- Azure OpenAI
- LangChain
- Python
Certification
- Azure AZ 900
- GH 300
Learning Emerging Focus
Actively learning and experimenting with Agentic AI patterns in the current project, including autonomous task workflows, tool-calling agents, and multi-step reasoning to enhance enterprise automation and decision support systems.
Representative Ai Technology Projects
- Enterprise RAG-Based Document Intelligence Platform, Designed and implemented an end-to-end GenAI solution enabling semantic search and contextual Q&A across enterprise documents using Azure OpenAI, LangChain, and Python. Reduced manual information lookup by over 60%.
- Internal Knowledge Assistant (Enterprise Chatbot), Built a GenAI-powered Q&A assistant leveraging retrieval-augmented generation to provide accurate, context-aware responses for internal users, significantly improving support response times and developer productivity.
- AI-Enabled Claims Platform Enhancements, Integrated AI concepts into Duck Creek Claims ecosystems, optimized SQL and data workflows, and stabilized production systems supporting mission-critical insurance operations.
Timeline
Senior Technical Lead
Coforge
Senior Software Engineer / Analyst
Coforge & Accenture
Associate Consultant / Software Engineer
Capgemini & Smera Ratings
Post Graduate - Artificial Intelligence Design & Implementation
Durham College
Bachelor of Engineering - Information Technology
University of Mumbai