Avinash Kumar
Brampton,Ontario
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate witH 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environment. Track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Warehouse Associate
Midland Transportation
08.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Associate
CLARIAN INN
02.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
High School Diploma -
HANSON COLLEGE
12.2024
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Warehouse Associate
Midland Transportation
08.2023 - Current
Customer Service Associate
CLARIAN INN
02.2022 - 04.2023
High School Diploma -
HANSON COLLEGE
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