Avinash Kakade
Toronto
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Front Liner Associate
New York Fries
09.2023 - Current
- Executed food preparation tasks according to standardized recipes and specifications, ensuring consistent quality and presentation of menu items
- Operated fryers and other kitchen equipment safely and efficiently, strictly following all safety and sanitation guidelines to ensure a safe working environment
- Managed inventory levels of ingredients and supplies, coordinating with suppliers and team members to maintain stock and minimize waste for smooth kitchen operations
- Communicated directly with customers to provide friendly, attentive service, addressing inquiries and accommodating special requests promptly and courteously to enhance guest satisfaction
- Collaborated with management and team members to prioritize tasks effectively, maintain a fast-paced work environment during peak hours, and align on service improvements
- Served as a key communication link between the kitchen and front-of-house teams, relaying customer feedback to management and ensuring a seamless dining experience
- Maintained cleanliness and organization of workstations and kitchen areas, promoting a positive dining atmosphere for guests
- Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.
ORM Associate
Cerebrate Solutions
10.2021 - 11.2023
- Worked in the ORM department for COIN DCX and SBI,HDFC, handling customer queries related to online reputation and brand perception
- Communicated directly with customers to address their concerns, providing timely and professional responses to maintain a positive brand image
- Monitored online platforms for negative reviews, feedback, and mentions, ensuring swift resolution of issues to enhance customer satisfaction
- Escalated complex customer issues to relevant teams, ensuring prompt action and appropriate solutions
- Collaborated with internal departments to resolve customer problems and provide feedback on improving service and communication strategies
- Provided regular updates and reports to both clients and management on the status of customer concerns, trends, and overall reputation health
- Played a key role in maintaining the brand’s positive image across digital platforms through consistent customer engagement and issue resolution
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Food and Beverage Associate
New Abhishek Restaurant
07.2019 - 09.2021
- Greet guests warmly, fostering a welcoming atmosphere.
- Present menus, suggest items and answer questions about dishes and dietary options.
- Recommend wine and food pairings based on customer preferences.
- Communicate modifications or special requests to the kitchen.
- Address customer complaints professionally and offer immediate solutions.
- Gather feedback and relay it to management for service improvement.
- Maintain clear communication with kitchen and service staff for order coordination.
- Keep dining areas, tables, and service stations clean and well-stocked.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
Education
Post Graduate Certificate - Food Tourism
Centennial College
Progress Avenue, Scarborough08.2024
Bachelor of Science - Hospitality service
Bharati Vidyapeeth College of Hotel And Tourism Management Studies
Mumbai, Maharshtra05.2019
Skills
- Complaint Handling
- Performance Tracking
- Up-selling strategies
- Multi-tasking
- Effective Communication
- Time Management
- Adaptability and Flexibility
- Decision-Making
- Teamwork skills
- MS Office
Industrial skills
MS Word, PowerPoint, Microsoft Excel, Outlook, Teams, Canva, Tally, Bachelor of Hospitality and Tourism Management, Food Handler Certificate
Languages
English
Professional Working
Timeline
Front Liner Associate
New York Fries
09.2023 - Current
ORM Associate
Cerebrate Solutions
10.2021 - 11.2023
Food and Beverage Associate
New Abhishek Restaurant
07.2019 - 09.2021
Post Graduate Certificate - Food Tourism
Centennial College
Bachelor of Science - Hospitality service
Bharati Vidyapeeth College of Hotel And Tourism Management Studies
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