Avin Alwyn Rebello

• Acted as first point of contact for visiting clients and customers.
• Enhanced guest satisfaction by promptly greeting and assisting visitors upon arrival.
• Answered customer questions and pointed individuals in right directions.
• Assisted in the coordination of special events to create memorable experiences for attendees.

• Collaborated with team members to meet high standards of service during peak hours.
• Kept all prep areas clean by sweeping, mopping and washing down counters.
• Enhanced customer satisfaction by providing efficient and friendly service.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Receive and process all RMA’s for Applebees, Chilli's and Red Lobsters-US and Canada (product returns and repairs)
• Set customer expectations and maintain customer relationships, providing status updates and setting expectations.
• Organize on-time shipments of replacement and/or repaired customer products
• Acts as liaison between repair team, sales team and customer success teams to provide outstanding service
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• · Maintained up-to-date knowledge of product and service changes.

· Employed effective problem-solving techniques, increasing client satisfaction ratings.

· Demonstrated products and features to customers, answered questions, and overcame objections.

· Created prospect rapport by approaching leads and cultivating strong business relationships through sales.

· Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.

· Sold foreign currencies to new and established customers.

· Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

· Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

· Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.

· Answered customer inquiries regarding account balances, transaction history, service charges, and exchange rates.

· Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

· Trained new employees on proper cash routines, procedures, and requirements.

· Processed customer transactions promptly, minimizing wait times.

· Planned and executed events and marketing programs to increase qualified leads.

· Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and elevated sales numbers.

· Engaged, informed, and supported staff on media and marketing outcomes.

· Launched marketing activities for new product lines and market penetration.

· Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles, and mission.

· Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.