Aviela Gracia
Calgary,AB
Summary
Seeking Full-Time or Part-Time Employment.
Adept at fostering positive customer relationships and enhancing team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Shoppers Drug Mart
04.2022 - 09.2022
- Maintain a neat, organized checkout area, and merchandise designated store aisles. (facing, signing, labeling)
- Operate the customer service phone line, respond to inquiries, and positively engage with all customers.
- Operate the till/register and accurately accounted for coupons and PC Optimum, while simultaneously controlling all lottery, cash, and stamp inventory.
- Accurately enter product data while ensuring that proper documentation of returns and exchanges is completed.
Barista and Waitress
First Alliance Church Bistro
05.2019 - 06.2021
- Taking and delivering orders, preparing meals and specialty drinks, as well as completing all payment transactions.
- Buss tables and maintain a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Alberta Justice Leadership Program
Skipping Stone Foundation
08.2022 - 08.2024
- Improve the social system by amplifying marginalized voices through media engagement & protests advocating for fair and equitable employment opportunities, and Trans rights in the school system.
- Participate in fundraisers and events targeting equity, diversity, and inclusion(EDI) to increase awareness and understanding around providing affirming care to Trans and gender-diverse youth, adults, and families.
- Taking part in numerous peer support programs dedicated to improving mental health, community, and DBT skills.
DTP Youth & Family Service Worker
Green Bay Bible Camp
07.2021 - 08.2021
- Intensive 4-week volunteer program designed to provide work experience, with a focus on altruism and serving others. It is a requirement to live and work on campus.
- Maintained camp's cleanliness, managed the Treats Shack's transactions and services, and facilitated camp programs, team members, and kitchen operations.
- Mentored through scheduled teaching times, staff meetings, team collaboration, and 1-on-1 discussions to ensure optimal service quality.
- Trained and equipped to complete community service projects around the camp, while utilizing problem-solving, practical work, and leadership skills.
Education
Junior High School Diploma -
Trinity Christian School
Midnapore, Calgary06.2020
High School Diploma -
Lord Beaverbrook High School
Acadia, Calgary06.2023
Academic Upgrading -
Chinook Learning Services
Acadia, Calgary01-2025
Bachelor of Communications - Broadcast Media Studies
Mount Royal University
Calgary, AB01-2029
Skills
Interpersonal
Planning
Judgement
Decision Making
Certification
Inn From The Cold Homeless Shelter
Providing meals and services to patrons while contributing to ensure a positive environment for all.
Believe In The Gold Foundation
Participate in an annual 10km run dedicated to children and their families dealing with childhood cancer, and raise money for cancer research.
The Leukemia and Lymphoma Society of Canada
Celebrate doners, supporters, volunteers, and loved ones lost to blood cancers by lighting up the night sky with lanterns every year.
Training & Credentials
2021 Lifesaving Society - Earned Bronze Medallion & Bronze Cross.
2018-2019 YMCA Leadership Training Course.
2016-2018 Red Cross - Acquired Babysitting Certification.
Timeline
Alberta Justice Leadership Program
Skipping Stone Foundation
08.2022 - 08.2024
Customer Service Cashier
Shoppers Drug Mart
04.2022 - 09.2022
DTP Youth & Family Service Worker
Green Bay Bible Camp
07.2021 - 08.2021
Barista and Waitress
First Alliance Church Bistro
05.2019 - 06.2021
Junior High School Diploma -
Trinity Christian School
High School Diploma -
Lord Beaverbrook High School
Academic Upgrading -
Chinook Learning Services
Bachelor of Communications - Broadcast Media Studies
Mount Royal University
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