AVIA GRAY
Ottawa,ON
Summary
Enthusiastic professional with a BA in Law and a minor in Psychology and extensive experience helping clients traumatic experiences, self-care and day-to tasks. Passionate about improving well-being of others. Competent in administrative and customer service relations with more than 16 years' experience. Possess the ability to thrive in a fast-paced environment with a wide variety of advanced multi-tasking skills. Detail-oriented with a commitment to excellence, ethical practices and confidentiality. Dedicated to expanding knowledge and responsibilities interpersonal skills and administrative experience while enhancing the status and overall goal of workplace
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sexual Support Center of Ottawa (SASC) Trauma Support Worker
Sexual Support Center of Ottawa (SASC)
2021.07 - Current
- Meet Clients for 3 Times, 2o Times or Group Sessions
- Complete comprehensive client assessments and weekly plans during confidential and non-judgemental sessions
- Assist clients in identifying areas of trauma and goal development, ensuring goals are attainable but not necessarily time specific, and that client play integral role in decision-making process
- Client practices autonomy and agency
- Complete risk assessment
- Evaluate client's progress bi-weekly
- Refer and coordinate required medical, clinical or other community services, including housing, food, clothing, recreational activities, educational and other relevant services
- Advocate on clients' behalf
- Attend appointments with clients as needed
- Encourage client in problem solving and conflict resolution, goal setting, medication management and other life skills as appropriate
- Provide direct “hands on” life skills training as needed
- Provide crisis management
- Work cooperatively member of Organizations' group
- Participate in monthly meetings and Organizations functions
- Participate in development, implementation and evaluation of services provided
- Maintain up-to-date client records
- Complete all necessary quarterly reports and other written documentation on timely basis and in accordance with standards
- Compile statistics
- Report in writing all accidents, injuries and incidents
- Represent organization through community outreach and everyday interactions with other community resources, i.e., courts, hospitals
- Follow all agency policies, procedures and directives (confidentiality)
- Provide back up support to other agency programs as necessary.
Teller/Customer Service Representative
Scotiabank
2012.04 - 2017.01
- Responsibilities include welcoming and screening daily customer traffic, responding to basic investment and credit inquiries and directing customers to appropriate sales officer
- Responsible for straightforward and knowledgeable service through daily interactions to foster relationship of mutual trust and confidence with customers and other team members
- Increase customer satisfaction and loyalty through service excellence by consistently applying Service Standards during all customer interactions
- Pro-actively identify customer needs and/or respond to basic customer inquiries, resolve customer concerns on spot and/or escalate as appropriate
- Project professional image at all times by ensuring workstations and surrounding areas are maintained and organized
- Make appropriate referral and appointments for customers with Sales Officers
- Coordinate customer-focused special events, including customer appreciation days
- Demonstrate confidence and knowledge by ensuring transactions are thorough and accurate
- Demonstrate respect and confidentiality in every customer interaction
- Contribute to quality and efficiency of Branch operations as well as compliance with regulatory and internal bank guidelines to minimize Bank's exposure to risk
- Adhere to cash, custody and security procedures and Bank policies at all times.
Office Manager/Finance Administrator/Consular Officer
Trinidad &Tobago High Commission
2001.03 - 2011.09
- Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency
- Designed and implemented office policies
- Reviewed and approved office supplies and stationery requisitions
- Liaised with service providers
- Maintained office equipment contracts and inventory of office supplies
- Provided orientation and training to new employees
- Assigned and monitored various staff functions
- Facilitated optimal information flow between High Commission and its key clients/general public/Canadian investors seeking investment or joint venture opportunities in Trinidad and Tobago and Trinidad and Tobago companies seeking market intelligence in Canada's various markets
- Provided support to Trinidad and Tobago scholarship recipients and liaised with universities assigned regarding payment of their tuition and compulsory fees
- Responsible for making arrangements with former Trinidad and Tobago scholarship holders who were in default of their repayment obligation
- Responsible for Trinidad and Tobago citizens seeking to restore their citizenship or other consular assistance/information, non-nationals seeking visas and other types of general information on visiting/working in Trinidad and Tobago
- Processed visa applications
- Responded promptly to telephone/switchboard, email and written enquires and requests and performed general office duties e.g
- Faxing, filing, photocopying, receiving date stamping and registering daily mail
- Scheduled and coordinated meetings, appointments and travel arrangements
- Handled sensitive correspondence, reports, letters and memoranda
- Processed payments to suppliers/customers and ensured all cash transactions were verified
- Assisted and supported Financial Attaché and Charge d' Affairs with his/her daily duties
- Responsible for Completion of Annual Consular Report
- Responsible for Registry and Information Management
- Applied file numbers to documents and directed to relevant staff members
- Responsible for classification, storage and retrieval of all paper and electronic records received or produced by High Commission
- Created, maintained and edited High Commission's electronic mailing database of over 700 people
- Managed and processed payroll and expense claims for entire High Commission
- Processed T4's for income tax for employees and processed GST claims for rebate
- Assisted Financial Attaché in preparation of yearly budgets/estimates.
Education
Bachelor of Arts - Law
Carleton University
Ottawa, ON01.2016
High School Diploma -
Colonel By Secondary School
Ottawa, ON01.1997
Skills
- Time Management
- Empathetic Listening
- Organizational Skills
- Analytical and Critical Thinking
- Essay Writing and Proof Reading
- Switchboard Operation
- MS Office (Word, Excel, PowerPoint, Access)
- Multitasking
Certification
2012-2015, Information Security and Privacy Certificate, Health and Safety Certificate, Integrity in Action Certificate, Managing Operational Risk Certificate, Guidelines for Business Conduct Certificate, Reducing the Risk-Anti-Money Laundering Certificate, Accessibility and Human Rights in the Workplace Certificate.
Volunteer Experience
2018-03-01 - Sexual Assault Support Center of Ottawa (SASC)
- Peer Support Worker, Crisis Line Worker, Group Facilitator
Languages
English
Native or Bilingual
Timeline
Sexual Support Center of Ottawa (SASC) Trauma Support Worker
Sexual Support Center of Ottawa (SASC)
2021.07 - Current
Teller/Customer Service Representative
Scotiabank
2012.04 - 2017.01
Office Manager/Finance Administrator/Consular Officer
Trinidad &Tobago High Commission
2001.03 - 2011.09
Bachelor of Arts - Law
Carleton University
High School Diploma -
Colonel By Secondary School
2012-2015, Information Security and Privacy Certificate, Health and Safety Certificate, Integrity in Action Certificate, Managing Operational Risk Certificate, Guidelines for Business Conduct Certificate, Reducing the Risk-Anti-Money Laundering Certificate, Accessibility and Human Rights in the Workplace Certificate.
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