Avia Giffen
Saskatoon,SK
Summary
Proactive Assistant Manager known for effective decision-making and strategic planning. Successfully managed daily operations and staff performance, fostering a culture of continuous improvement and customer-centric service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Mr. Vapor
Saskatoon, SK
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Edited and revised wide array of content for accuracy, clarity and consistency on our website.
Cashier
Home Depot
Saskatoon, SK
04.2021 - 06.2021
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and locating items in-store.
- Maintained organized checkout area, ensuring a clean and welcoming environment.
- Collaborated with team members to streamline checkout procedures for improved customer flow.
Cashier
Underground Trends Consignment
08.2020 - 02.2021
- Monitored inventory levels at checkout, communicating restock needs to management effectively.
- Implemented best practices for cash handling, contributing to accurate financial reporting and accountability.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Restaurant Hostess
Old Spaghetti Factory
Saskatoon, SK
01.2020 - 03.2020
- Managed reservation system, optimizing table turnover and guest flow.
- Implemented processes for managing large group reservations effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Restaurant Team Member
Tim Hortons
Saskatoon, SK
07.2018 - 07.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline food preparation processes, improving service speed.
- Prepared food orders, cooking on grill, operating toasters, ovens, made baked goods etc.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Group Coordinator
Merrill Dunes
Saskatoon, SK
10.2017 - 11.2018
- Repaired and prepared paintball/lazer tag guns to ensure proper availability to coming groups.
- Coordinated logistics for events, managing crowd control and facilitating smooth operations.
- Led post-event evaluations, providing insights for continuous improvement in future operations.
- Maintained detailed records of all activities performed during shifts, promoting accountability and transparency within the department.
Education
Marion M. Graham Collegiate
Saskatoon, SK03-2020
Skills
- Workload management
- Conflict resolution
- Staff development
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Computer skills
- Multitasking Abilities
- Professional and courteous
- Decision-making
- Team leadership
- Money handling
- Customer service
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Mr. Vapor
06.2021 - Current
Cashier
Home Depot
04.2021 - 06.2021
Cashier
Underground Trends Consignment
08.2020 - 02.2021
Restaurant Hostess
Old Spaghetti Factory
01.2020 - 03.2020
Restaurant Team Member
Tim Hortons
07.2018 - 07.2019
Group Coordinator
Merrill Dunes
10.2017 - 11.2018
Marion M. Graham Collegiate