Avi Shah
Toronto,ON
Overview
10
10
years of professional experience
Work History
Assistant Front Store Manager
Shoppers Drug Mart
11.2024 - 04.2025
- Managed replenishment of over 1000 SKUs, achieving a 12% improvement in on-shelf availability.
- Supported daily inventory tracking and restocking across key departments, contributing to 98% stock accuracy during audits.
- Acted as a liaison between the store and suppliers to ensure accurate deliveries and timely replenishment of high-velocity SKUs.
- Supervised a team of over 50 employees and provided ongoing training to ensure high levels of customer satisfaction.
- Performed root-cause analysis on out-of-stock issues, leading to a 15% reduction in excess inventory.
- Trained and mentored staff on customer service excellence and product knowledge.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Developed schedules and assigned tasks to maintain efficient workflow among team members.
- Actively participated in weekly meetings to discuss store performance, goals, and upcoming initiatives.
Front Store Supervisor
Shoppers Drug Mart
08.2021 - 10.2024
- Supervised daily operations to ensure efficient front store management and increased customer satisfaction rating by 15%.
- Implemented inventory control measures to optimize stock levels and reduced waste by more than 10%.
- Evaluated approximately 20 employees performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Coordinated promotional displays and merchandising strategies to enhance product visibility.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Collaborated with management to develop strategies for improving overall store performance.
- Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
Cashier
Shoppers Drug Mart
09.2019 - 07.2021
- Processed customer transactions efficiently using POS systems, ensuring accuracy and prompt service.
- Managed cash register operations, maintaining balanced drawers and adhering to cash handling protocols.
- Conducted end-of-shift reconciliations, ensuring financial integrity and accountability in daily transactions.
- Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experiences.
- Trained new team members on register procedures and customer service best practices for operational excellence.
Business Analyst
Kalpana Trading Corporation
Mumbai, Maharashtra
03.2015 - 12.2018
- Analyzed data sets to identify trends and support business decision-making processes.
- Created interactive dashboards using Tableau to visualize key performance indicators for stakeholders.
- Conducted market research to inform strategic recommendations and enhance operational efficiency.
- Developed SQL queries to extract, manipulate, and analyze large datasets effectively.
- Supported cross-functional teams with accurate, timely, and actionable insights from various data sources.
Education
BBA - Business Administration And Management
George Brown College
Toronto, ON04-2021
Secondary School - Computer Science
T.P Bhatia College of Science And Technology
Mumbai, Maharashtra03-2015
Skills
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Teamwork and collaboration
- Employee coaching
- Computer skills
- Excellent communication
- Reliability
- Team leadership
- Effective communication
- Decision-making
Timeline
Assistant Front Store Manager
Shoppers Drug Mart
11.2024 - 04.2025
Front Store Supervisor
Shoppers Drug Mart
08.2021 - 10.2024
Cashier
Shoppers Drug Mart
09.2019 - 07.2021
Business Analyst
Kalpana Trading Corporation
03.2015 - 12.2018
BBA - Business Administration And Management
George Brown College
Secondary School - Computer Science
T.P Bhatia College of Science And Technology