AVI BAJWA
Edmonton,Canada
Summary
Customer-focused professional with 6+ years of progressive leadership experience in client advisory, sales, and operations within customer-facing environments. Recognized for delivering exceptional client experiences, building trusted relationships, and consistently exceeding performance targets. Skilled in identifying client financial needs, promoting and cross-selling financial products, and supporting informed decision-making. Strong understanding of financial services environments with awareness of risk management, compliance standards, and operational accuracy. Experienced in analyzing KPIs and maintaining confidentiality in high-volume settings. Currently preparing for the Investment Funds in Canada (IFC) certification and seeking to transition into a client advisory role within retail banking and financial services.
Overview
7
7
years of professional experience
Work History
Assistant Manager
GUESS Inc.
Edmonton, Canada
10.2024 - Current
- Deliver exceptional customer experiences by providing personalized service and building lasting client relationships.
- Analyze daily sales reports and KPIs to improve business performance and drive revenue growth.
- Coach and mentor team members to achieve sales and customer service goals.
- Resolve customer concerns professionally, resulting in high customer satisfaction.
- Partner with leadership to execute operational strategies while maintaining brand and compliance standards.
- Recognized as Performer of the Month (3×) and recipient of the Attitude Is Everything Award – Alberta District (2026).
Sales Manager
ALDO Group
Calgary, Canada
02.2023 - 10.2024
- Led a high-performing sales team that consistently achieved and exceeded monthly sales goals.
- Identified customer needs and recommended value-added solutions that increased sales and loyalty.
- Built strong customer relationships through consultative selling and personalized recommendations.
- Monitored business performance using KPIs and implemented strategies that improved team results.
- Recruited, trained, coached, and motivated employees while fostering a positive customer-first culture.
Store Manager
QE Home
Calgary, Canada
11.2020 - 02.2023
- Managed all aspects of daily operations while ensuring exceptional customer experiences.
- Built long-term relationships with customers through trust, product knowledge, and outstanding service.
- Handled customer escalations and resolved issues quickly and professionally.
- Monitored financial performance, scheduling, inventory, and operational efficiency.
- Hired, coached, and developed employees, creating a high-performing team environment.
- Achieved 2× annual sales goals and received the Women of the Year Award (2022).
Assistant Store Manager
QE Home
Calgary, Canada
01.2020 - 11.2020
- Assisted in managing daily operations, cash procedures, inventory control, and team performance.
- Reviewed operational and financial reports to support business decisions.
- Delivered exceptional customer service while supporting achievement of sales objectives.
- Coached associates to improve customer engagement and operational performance.
Sales Associate
QE Home
Calgary, Canada
10.2019 - 01.2020
- Assisted customers in identifying products that met their needs through consultative conversations.
- Built positive customer relationships that encouraged repeat business.
- Maintained product knowledge and consistently delivered excellent customer service.
- Collaborated with the sales team to achieve store goals.
Education
Business Administration - Human Resource Management
Bow Valley College
Calgary, ABGlobal Business Management -
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ONBachelor of Commerce (B.Com.) -
HMV College
Jalandhar, Punjab, IndiaSkills
- CLIENT RELATIONSHIP MANAGEMENT
- CUSTOMER SERVICE EXCELLENCE
- SALES & BUSINESS DEVELOPMENT
- CROSS-SELLING & NEEDS-BASED CONVERSATIONS
- CASH HANDLING & TRANSACTION ACCURACY
- FINANCIAL SERVICES & BANKING FUNDAMENTALS
- PROBLEM RESOLUTION
- RISK AWARENESS & REGULATORY COMPLIANCE
- MICROSOFT OFFICE (EXCEL, WORD, OUTLOOK)
- KPI & PERFORMANCE ANALYSIS
- LEADERSHIP & COACHING
- TEAM COLLABORATION
- TIME MANAGEMENT
- ATTENTION TO DETAIL
- CONFIDENTIALITY & PROFESSIONAL ETHICS
Additional Information
Available for full-time employment, Open to evenings, weekends, and flexible schedules
Awards
- Performer of the Month (3-Time Recipient) – GUESS Inc.
- Attitude Is Everything Award – Alberta District (2026)
- Women of the Year – QE Home (2022)
- Achieved 2× Annual Sales Goals – QE Home
Timeline
Assistant Manager
GUESS Inc.
10.2024 - Current
Sales Manager
ALDO Group
02.2023 - 10.2024
Store Manager
QE Home
11.2020 - 02.2023
Assistant Store Manager
QE Home
01.2020 - 11.2020
Sales Associate
QE Home
10.2019 - 01.2020
Business Administration - Human Resource Management
Bow Valley College
Global Business Management -
Conestoga College Institute of Technology and Advanced Learning
Bachelor of Commerce (B.Com.) -
HMV College