Avery Trenton
Westbank,BC
Summary
Compassionate and client-focused worker. I have experience supporting individuals with developmental disabilities in inclusive, community-based settings and am keen to expand on this career. Dedicated to promoting independence, dignity, and meaningful engagement through person-centered care and collaborative support. I am gaining skills in building trusted relationships, implementing individualized plans, and fostering environments where everyone can thrive.
Overview
11
11
years of professional experience
Work History
Inclusion Worker
Pacific Coast Community Resources
06.2023 - Current
- Established strong relationships with clients through excellent communication skills, fostering partnerships built on trust.
- Established a safe and respectful environment for clients, encouraging engagement in activities and conversations.
- Understanding others’ experiences and responding with kindness.
- Advocating for clients, speaking up for individuals who might not be heard otherwise.
- Understanding and using body language effectively, especially when working with non-verbal individuals.
- Effective problem-solving - thinking creatively to remove barriers and provide support.
Produce Manager, Butcher (training)
T-Bones Fresh Meal Marketplace
05.2020 - Current
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
Customer Service Representative
Sherwin-Williams Paint Store
02.2018 - 05.2020
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Officiating
West Kelowna Minor Hockey
11.2018 - 02.2020
Supervisor,
A & W Fast Food Restaurant
05.2014 - 05.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Mount Boucherie Secondary School
West Kelowna, BC06-2017
Skills
- Effective problem resolution
- Attention to detail
- Resource management
- Quality control
- Adaptability and flexibility
- Data confidentiality
- Teamwork and collaboration
- Relationship building
- Computer skills
- Willingness to learn
- Goal setting and achievement
- Clear communication
Timeline
Inclusion Worker
Pacific Coast Community Resources
06.2023 - Current
Produce Manager, Butcher (training)
T-Bones Fresh Meal Marketplace
05.2020 - Current
Officiating
West Kelowna Minor Hockey
11.2018 - 02.2020
Customer Service Representative
Sherwin-Williams Paint Store
02.2018 - 05.2020
Supervisor,
A & W Fast Food Restaurant
05.2014 - 05.2018
High School Diploma -
Mount Boucherie Secondary School
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