Avery Tousignant
Ottawa,ON
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Xtreme Trampoline
03.2022 - Current
- Directed team to set up and keep space clean and presentable for guests.
- Performed event coordination for larger parties
- Welcomed guests to events, checked invitations and oversaw proper activities
- Optimized guest satisfaction by quickly addressing requests and complaints.
- Kept other workers in check
Cashier
Xtreme Trampoline
03.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Manager on Duty
Xtreme Trampoline Park
Kanata , On
05.2023 - 08.2025
- Supervised daily operations ensuring safety standards are met for all guests.
- Trained and mentored staff on customer service and park policies.
- Managed guest experiences resolving conflicts and addressing concerns promptly.
- Scheduled staff shifts maintaining adequate coverage during peak hours.
- Monitored equipment functionality conducting regular inspections and maintenance checks.
- Implemented emergency procedures ensuring preparedness for various scenarios.
- Assisted in inventory management tracking supplies for operational needs.
- Resolved customer complaints in a professional manner.
Summer Camp Coordinator
Xtreme Trampoline
Kanata, Ontario
03.2022 - 08.2025
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Bachelor of Social Work
Carleton Univerisity
05-2029
High School Diploma -
Sacred Heart Catholic High School
Ottawa, ON06.2025
Skills
- Emergency Procedures
- Staff Development
- Event coordination
- Team building
- Child supervision
- Time management
- Customer service
- Event setup and breakdown
- Room setup and breakdown
- Initiative and proactivity
Certification
- First Aid/CPR Certified
- WHIMS certified
- Worker Health and Safety Awareness Certified
Languages
English
Professional
References
References available upon request.
Timeline
Manager on Duty
Xtreme Trampoline Park
05.2023 - 08.2025
Xtreme Trampoline
03.2022 - Current
Cashier
Xtreme Trampoline
03.2022 - Current
Summer Camp Coordinator
Xtreme Trampoline
03.2022 - 08.2025
Bachelor of Social Work
Carleton Univerisity
High School Diploma -
Sacred Heart Catholic High School