Avery Shellow
Calabasas
Summary
Proven Concierge at Calabasas Pickleball Club, adept in providing unparalleled customer service and fostering inclusive environments. Excelled in conflict resolution and multitasking, enhancing guest satisfaction and operational efficiency. Demonstrates exceptional communication and problem-solving skills, ensuring a seamless experience for diverse clientele.
Overview
3
3
years of professional experience
Work History
Concierge
Calabasas Pickleball Club
05.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
Art Studio Assistant
Viridian Art Academy
06.2022 - 11.2023
- Increased artist productivity with prompt assistance in setting up, cleaning, and maintaining tools and equipment.
- Enhanced art studio efficiency by maintaining a clean and organized workspace for artists.
- Contributed to a positive studio environment by fostering strong relationships with artists, clients, and community members through open communication and teamwork.
Education
High School Diploma -
Calabasas High School
Calabasas, CA06-2025
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Team player mentality
- Exceptional communication
- Relationship building
- Attention to detail
- Time management
Timeline
Concierge
Calabasas Pickleball Club
05.2024 - Current
Art Studio Assistant
Viridian Art Academy
06.2022 - 11.2023
High School Diploma -
Calabasas High School
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