Avery Ryan
Prince Rupert
Summary
Dedicated professional with extensive experience in medical office environments, equipped to excel in this role. Demonstrated expertise in managing patient records, scheduling appointments, and optimizing office operations for maximum efficiency. Strong emphasis on team collaboration and results-oriented approaches ensures adaptability to evolving needs. Proficient in medical terminology, electronic health records, and effective patient communication, consistently recognized for reliability and flexibility.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
2nd Avenue Medical Clinic
09.2023 - Current
- Communicated with healthcare providers such as specialists, pharmacies, insurance companies and hospital departments-laboratories, medical imaging, community health.
- Kept Doctors schedules running smoothly and up to date with ER shifts, maternity clinic shifts, Operating room procedures and personal time off.
- Patient interactions-greeting patients, checking them in, filling necessary forms.
- Maintaining patient records-filing lab reports, consults with specialists, ensuring accuracy and adhering to confidentiality regulations.
- Handling billing processes-ER shifts/inpatients, processing payments, and submitting insurance claims.
- Handling over 45+ phone calls a day, scheduling appointments and maintaining an organized schedule for over 8 physicians.
- Receiving and processing lab results in the clinic, and transporting to the hospital.
- Supporting physicians with patient examinations, minor procedures, or other tasks as needed.
- Providing patients with information on treatment plans, medications, and follow up care.
- Maintaining office inventory by ordering new supplies and equipment as needed and stocking physician rooms with this inventory.
Customer Service Representative
All West Glass
07.2022 - 07.2023
- Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers)
- Greeted customers with energy and enthusiasm upon their entry.
- Established and maintained lasting relationships with clients, customers, and other team members.
- Actively educated and advised customers about a broad range of client products and services.
- Performing administrative tasks such as faxing, scanning, mailing, and filing documents
- Booked appointments, and fit customer needs into my schedule.
Barista
Cowpuccinos Coffee House
02.2020 - 02.2022
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Arranged merchandise and built eye-catching displays to increase sales.
- Managed morning rush of customers daily with efficient, level headed customer service.
Summer Camp Leader
City of Prince Rupert Rec Dept
07.2019 - 08.2019
- Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
- Handled check-in duties to acclimate new campers.
- Assisted with training camp staff on program and procedures.
- Inspected equipment, buildings and sites and reported maintenance issues.
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
Education
Highschool Diploma -
Charles Hays Secondary School
06.2021
Skills
- Friendly and outgoing
- Customer Service
- Critical Thinking
- Organization and Prioritization
- Computer expertise
- Excellent leadership and management
- Speedy and Efficient
- Teamwork and Collaboration
- Confidentiality
- Computer skills
- Medical terminology
- Medical reception
Languages
English
Timeline
Medical Office Assistant
2nd Avenue Medical Clinic
09.2023 - Current
Customer Service Representative
All West Glass
07.2022 - 07.2023
Barista
Cowpuccinos Coffee House
02.2020 - 02.2022
Summer Camp Leader
City of Prince Rupert Rec Dept
07.2019 - 08.2019
Highschool Diploma -
Charles Hays Secondary School
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