Avery Miles
Ottawa,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server/ Banquet Server
Cooper's Kitchen/ Ottawa Embassy Hotel
2024.01 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Catering Server
Goodies Fine Dining
2019.06 - Current
- Prepared and maintained drink stations throughout catering events.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Collected orders and relayed them to bartenders quickly and accurately.
Catering Server (Seasonal)
Parlour
2023.06 - 2023.10
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Set positive tone for entire dining experience as first point of contact for incoming guests..
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
Bartender
The Metcalfe Hotel (Cocotte Bistro)
2023.02 - 2023.05
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
Banquet Server/Server
Le Germain Hotel (Norca Restaurant & Bar)
2022.03 - 2022.12
- Kept register accurate through correct billing, payment processing and cash management practices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
Supervisor
Bridgehead Coffee House
2017.06 - 2022.06
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Controlled food costs and managed inventory.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server (Seasonal)
Tavern On The Falls
2023.05 - 2023.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
BA - Psychology
University of Ottawa
Ottawa, ON2025
High school diploma -
Lisgar Collegiate Institute
Ottawa, ON2016
Skills
- Hospitality service expertise
- Time Management Skills
- Teamwork & Interpersonal Skills
- Food Allergy Understanding
- Menu Memorization
- Technological Literacy
Languages
English
Timeline
Server/ Banquet Server
Cooper's Kitchen/ Ottawa Embassy Hotel
2024.01 - Current
Catering Server (Seasonal)
Parlour
2023.06 - 2023.10
Server (Seasonal)
Tavern On The Falls
2023.05 - 2023.10
Bartender
The Metcalfe Hotel (Cocotte Bistro)
2023.02 - 2023.05
Banquet Server/Server
Le Germain Hotel (Norca Restaurant & Bar)
2022.03 - 2022.12
Catering Server
Goodies Fine Dining
2019.06 - Current
Supervisor
Bridgehead Coffee House
2017.06 - 2022.06
BA - Psychology
University of Ottawa
High school diploma -
Lisgar Collegiate Institute
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